Active listening helps you take control of your thoughts and listen mindfully by eliminating distractions, while also helping to

improve focus and awareness.

Outstanding managers rely on this skill to communicate more effectively with customers, their team members, and their superiors at work, as it gives

people a few minutes to choose their words and think about how they may affect others. It also helps them retain information better

for longer, and is a great way to show sustained interest in what others are saying.

Here are the key strategies for developing active listening skills:

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Focus on the speaker:

 People should not worry about how a conversation will affect them. Instead, the focus should be on the conversation itself, with the goal of reaching positive outcomes for everyone involved.

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 Pay attention to your reactions:

Our reactions—our thoughts, feelings, and responses when we feel angry or anxious—can prevent us from hearing

ideas and perspectives we disagree with. Active listening helps us manage reactions that interfere with communication and gives us the ability to

للاستماع.

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Prepare for the conversation:

 عندما تريد أن تولي اهتماماً بحديث أحد الأشخاص يتوجب عليك التخلص من وسائل تشتيت الانتباه من خلال ترتيب الغرفة والمحيط من حولك كوضع

all electronic devices on silent and keeping your workspace tidy. Clear your mind for a minute or two before you

بمقابلة الشخص المعني، وقم بأداء بعض تقنيات الاسترخاء قبل البدء بالمحادثة. وتعتبر ممارسة التأمل لمدة 5 – 10 دقائق يومياً من أهم الخطوات التي

can help you learn to focus on the present moment and reduce internal noise.

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Empathy:

Showing empathy for others helps you understand their point of view, see things from their perspective, and understand how they think—leading to a deeper understanding of what they want.

ايصاله.

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Acknowledge when you haven’t been listening:

Ask the person you’re speaking with to repeat what they said if you become distracted or can’t understand the message they’re trying to convey.

Delivering it helps us make the right business decisions.