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هل لديك How to respond to negative comments on Social media وكذلك متى تتركها بمفردها؟
The decision depends largely on the circumstances of your social media account, as well as the context of
the comments being made.
In other words, are you a social media representative for a large company deciding how to handle consumer complaints
on Facebook, or are you a stay-at-home mom wondering how to deal with this friend who keeps envying you
on your Instagram?
The risks will vary greatly depending on your situation and on who is leaving negative comments on your
social media profile. In general, this means each comment should be considered on a case-by-case basis.
In the world we live in today, people often forget that there’s a real person on the other end of a
social media account who feels the impact of what they receive. This is especially true if you’re just an ordinary person
يستخدم Social mediaIn this report, we take a look at negative comments on
social media and how to respond to or handle them, according to Very Well Mind.
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Receiving comments on social media:
If you post a video on TikTok about your ideal home décor, and then your video goes viral on
On a broad scale, you can expect to receive comments from people who will find something to complain about. They may argue
that your home is too perfect and that you shouldn’t spend any time with your children. They may spread false gossip about you
or even argue with other people in your comments section.
While social media began as a way for friends and family to connect, it has evolved into a platform
where people hide behind their keyboards and pick fights with one another. Often,
keyboard warriors are unhappy about something in their own lives, and their comments have nothing to do with you.
However, that doesn’t mean negative comments are biting. In a world where we’re all exposed to fake news and swimming in the dopamine
we get from our notifications and likes, it’s no wonder we forget why we started all this: to connect with friends
and family and share the things that matter to them.
Instead, we’ve moved to a game where the person who can look the best wins, while Social media،
everyone else feels inferior and takes screenshots. Not to mention, social media giants
are now focused more on profit than connection, even as membership declines.
This all means that if negative comments on social media get you down, there’s a good reason for it.
And you don’t have to feel alone.
In short, you’ll want an action plan so you don’t have to make a decision in the heat of the moment. This includes
knowing when to address negative comments and how to handle them when you choose to do so. Let’s take a look
at these issues now.
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When should you address negative comments?
When should you address negative comments instead of choosing to ignore them? This is something you’ll want to decide on a case-by-case
On its own. However, it’s important to note that making a blanket decision to ignore or delete negative comments isn’t necessarily
always the best course of action, even though you may hear this as common advice.
While it’s true that if you’re being bullied, harassed, threatened, or otherwise insulted
online, blocking and deleting should be your course of action, there are many gray areas when it comes to negative comments
that may benefit from a little engagement on your part. Let’s take a look at them.
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1. People are watching:
In situations where people are watching how you respond to negative comments, you may want to consider engaging
rather than simply ignoring or deleting them. This could mean that you run a company, work as a social media manager
for a business, or are a public-facing employee at a company. It could also mean that you’re a role model of some kind
online, whether on a large scale (for the public) or a small one (for your children).
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2. When responding gives you an opportunity to engage:
If you run a company, engagement is the name of the game. That’s why there’s really no such thing as bad publicity, as long as you handle it
Engage with them thoughtfully. A negative comment on your company’s Facebook page can be the start of a conversation with a customer
and help you find the best way to serve them.
In your personal life, a negative comment from a relative on a personal post you share can be a starting point
for learning more about them and their opinions. If your immediate reaction is to ignore or delete it, you could miss an opportunity
to grow in these situations.
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3. When you don’t respond, it can seem like you’re hiding something:
If someone leaves a negative comment on your social media account and you choose to ignore or delete it, that may
make it look as though you have something to hide. If you don’t, it’s perfectly fine to take this approach
so you don’t have to deal with negativity on your page.
However, if there’s some truth to the comment, avoiding the issue may bring that to light. If you feel that
people will wonder whether you’re hiding something if you don’t respond, it may be better to engage and reply.
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4. When you need to apologize:
If you feel that an apology from you is appropriate, it’s best not to ignore or delete the comment. For
example, if a customer is unhappy, the company shouldn’t pretend there’s no comment about its product.
If you have a personal social media page and someone leaves a comment about something you did
that warrants an apology, it’s best to address it in some way. At the same time, it’s important not to make
false promises. Be realistic about what you can offer in the way of an apology or compensation. We’ll discuss this in the section on
بكيفية الرد.
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5. Protecting Your Reputation:
Another situation in which you may need to respond to negative comments on social media is when you need to take action
to correct the record, clarify something, or protect your reputation. If someone says something inaccurate or unfair about you, it’s perfectly reasonable
to want to share facts that support your case and show that their claims are false.
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When should you ignore negative comments?
On the other hand, how do you know when to ignore or delete negative comments? There will certainly be situations when
that’s what you’ll want to do. Let’s look at the different reasons you might not want to engage with
someone leaving negative comments on social media.
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1. When you expect others to support you:
If you don’t feel able to handle negative comments and expect others to come to your defense, it may be
wise to wait a little and let your community respond on your behalf. This is less appropriate for a business, but
may work for a personal or influencer account.
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2. Things you don’t want on your page:
Another situation you may not want to engage with or respond to is when a commenter posts things on your page that
وسائل التواصل الاجتماعي لا تريد أن تكون هناك. قد يشمل ذلك “الألفاظ النابية، البريد العشوائي، الهجمات
العشوائية التي لا معنى لها، العدوان، الافتراءات الثقافية، التحيز العنصري، المضايقات، التهديدات” وما إلى
more. In such cases, you have the right—and should exercise it—to remove anything you feel shouldn’t be on
your social media page.
Examples may include comments that have no substance and don’t address actual issues, as well as threats of violence.
“في هذه الحالة يجب عليك أيضاً إبلاغ المنصة وربما الشرطة”.
In these cases, you may also want to block the person or prevent them from posting on your account again. This is generally easy to
do on most social media platforms. Keep in mind that they may still be able to see their comments,
and their friends may see them too, but new visitors to your page won’t be able to see the comments.
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3. Trolls and bullies:
Bullying comments should also be ignored or deleted for one specific reason: a troll’s sole aim is to get you to respond
to negative comments. Trolls love commenting on things on social media pages for the purpose of
وحيد هو إثارة رد فعل عاطفي من الضحية. إنهم يستمتعون بقدرتهم على “إثارة غضبك” والعلاج الوحيد لمنعهم
from commenting is to ignore them completely.
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How to respond to negative comments:
Next, you’ll want to know how to respond to negative comments if you choose to do so. Here are the
steps you can take, whether the comments are on a personal page or you’re a brand dealing with
negative comments on social media.
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1. Stay positive:
First, it’s best to respond positively, no matter how negative the comment about you may be. This shows
that you care about everyone on your social media page. Don’t get defensive or angry—stay
composed. Otherwise, you may lose your temper and come across as less credible. It can be difficult to keep
your cool. However, remember that comments are rarely really about you; they’re usually more about the person writing them.
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2. Be polite:
This goes hand in hand with staying positive, but you also want to remain polite. Avoid drama and take the high road. Even if
If you’re targeted by an aggressive attack, don’t react emotionally or lose your temper. This is especially important if your social media account is used for work
or if you’re an employee whose account is public. It can be difficult to stay polite
with someone attacking you or your work, but doing so gives you the upper hand over a bad actor.
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3. Ask them to contact you privately:
Next, there are some situations where you’ll want to move the conversation out of public view and into a private space. In
fact, unless their negative comments are resolved quickly in the comments section, this is usually the best option.
However, don’t just send them a direct message. Instead, leave a comment asking them to contact you
to discuss the matter privately. This shows everyone that you’re willing to address the issue without turning it into a
public discussion for everyone to see.
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4. Have a careful public conversation:
If a negative comment can be easily addressed in the comments section, you may want to consider having
a cautious conversation with them there. For example, if someone comments that they don’t like your product and it relates to
If the children enjoyed it at Christmas and you think it took up too much of their time, you can simply reply:
“شكراً على التعليقات! يستمتع الأطفال به حقاً ويساعد في إضفاء بعض السحر على عيد الميلاد”.
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5. Ask them to remove their comment:
If you’ve had a private or public conversation with someone and feel that the comment they left is damaging your reputation,
you could also consider asking them to remove it.
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6. الرد بسرعة:
One thing to note is that if you choose to respond, it’s best to do so sooner rather than later, unless
You were waiting for a response from your community of friends. This shows that you’re not ignoring the problem or trying to avoid it. Even if
there’s nothing you can do about the remaining comment, you can ease the tension by responding quickly instead of letting it
get worse over the course of a day.
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7. كُن مضحكاً:
You may also want to use humor in your response if you think the situation calls for it. But if you’re not sure,
it’s better to stick to a serious tone, as it’s less likely to be misunderstood. Humor can be useful as a kind of
“تصفيق” تظهر أنك تتمتع بروح الدعابة ولا تأخذ الموقف على محمل الجد. إنه نفس تأثير كونك مهذباً أو إيجابياً،
But it also helps give you a slight edge.
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How to recover from negative comments:
How do you bounce back after receiving negative feedback on social media? It’s important to know how to recover, because
these kinds of comments can really get to you if you let them.
The best thing to do is keep posting positive things until your continued positivity eventually outweighs the negativity.
When others see that you’re still living a good life, it will encourage them. In the end, you can’t control what
others do. All you can do is encourage more positivity by engaging with the people who leave
Positive comments.
Additionally, if someone becomes toxic on your social media account, meaning they
consistently leave negative or unfriendly comments, you may want to consider unfollowing or unfriending them, if that’s an option.
صديقك الحالي.
In this case, remember that their behavior has more to do with their own issues than with anything about you. They’re likely acting
the same way on other people’s social media accounts, and it reflects their envy or insecurity.
It’s okay to set boundaries around who you let into your social space.
Set boundaries, and don’t respond if they try to start a discussion. Focus on solutions instead of dwelling on negativity or worrying about what others think.
because they’re negative. Most of the time, these people move on to harassing someone else.
Finally, look for people on social media who you feel will improve your outlook. Organize your friends
and following list so it includes only people who make you feel good.
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Why do people leave negative comments?
Are you wondering why people leave negative comments in the first place if they have nothing meaningful to say or don’t have a
complaint? There are a variety of reasons people do this. We’ve already touched on some of them, but
Let’s review it again.
Some people leave negative comments because they’re secretly jealous of where you are in life. They feel that they
can point out your flaws and take you down a peg, and that they have to do so because they resent your success. While in
real life, someone like this would probably be avoided, online others may join in and
say the same thing, driven by a mob mentality fueled by envy. This type of commenter is usually best handled
with clear evidence that what they’re saying is wrong, along with a little humor.
that are self-critical.
Some people leave negative comments because they’re passive-aggressive. They may be jealous too, but they won’t be
clear about what they mean, making it difficult to argue with them. For example, someone might say to a vegan,
“هل تعلم أن للنباتات مشاعر أيضاً؟” هذه الحجة سخيفة، مما يجعل من المستحيل إجراء مناقشة عقلانية. عادة
these attacks are indirect but still pointed, and tend to boost other people’s reach on
social media. Again, the goal is to make you lose your cool—don’t let them get to you.
Finally, some people leave comments because they want to feel powerful by watching you fall apart. These are what’s known
as trolls. These kinds of commenters don’t believe in or feel anything about what they’re commenting on—or at least, it isn’t
emotionally significant to them. It’s all a calculated attack meant to make you lose your cool and make them feel powerful. Often,
the best response to a troll is not to respond at all.
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