Psychologist Daniel Goleman argues that 70% of an individual’s performance within a team depends primarily on emotional intelligence, while the remaining 30%

is attributed to experience, training, and other knowledge.

Goleman’s view does not, of course, downplay the importance of training, experience, and other factors. Rather, he simply wants to point out that this knowledge alone will not be useful

unless team members can control their emotions and manage them wisely and effectively.

وعلى ذلك فإن Emotional intelligence It is the ability of team members to recognize their emotions, learn to understand their feelings, and control them. If each member is able to

Team members who can do this—manage their emotions and control their reactions—won’t fall prey to various triggers or become puppets of one emotion or another,

but will be able to actively channel these emotions and make use of these reactions.

For his part, John D. Mayer, a professor of psychology at the University of New Hampshire, defines emotional intelligence as “the ability to use emotions to persuade, and the ability of these

emotions to access the cognitive system and improve our thinking skills.”

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Harnessing Emotions:

Using techniques related to emotional intelligence and integrating them into different work systems is still relatively new—let alone a pioneering idea. Although

emotions are innate and already present, in their ordinary, natural form they arise spontaneously and randomly. So why not put them to use?

Perhaps this is what has led many experts and specialists to take an interest in emotional intelligence and advocate teaching it to individuals and members of different work teams,

to increase their productivity and improve how they respond to the various events and situations they encounter while carrying out their professional duties.

Building emotional intelligence, as Vanessa Druskat and Stephen B. Wolff call it in their article of the same name, is essential. It enables a team to increase its productivity with ease,

while also helping interactions among team members run smoothly and without obstacles.

Through this process of building emotional intelligence, each team member develops individual skills, while a shared capability or collective strength also emerges

across the team as a whole.

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The Three Components

Druskat recommends cultivating three core elements among team members and ensuring they are in place if we want to benefit from all that emotional intelligence has to offer. These elements are:

بالذكاء العاطفي، وهذه المقومات هي:

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1- الثقة:

Team members need to show one another care and support, as well as trust in each other’s commitment.

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2- Collective identity:

Team members embrace the team’s goals and are committed to achieving them as their own. They also recognize that they have a fundamental need for the group,

and feel a strong sense of belonging to it.

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3- Collective effectiveness:

Every team member believes they cannot accomplish anything—even something simple—alone, but by sharing and working together, they can take on the most challenging tasks.