Many companies and businesses have evolved to operate in a decentralized way, with branches in different countries. This creates new communities of

الزمالات بين موظفين ورؤساء ومرؤوسين لا يلتقون طوال فترة عملهم إلا من خلال المراسلات والاجتماعات الافتراضية، والعمل ضمن “فريق عمل

عن بعد” مع مجموعة من الزملاء المنتشرين في مواقع مختلفة، هو أمر شائع على نحو متزايد ومثير للتحدي بشكل كبير.

When team members lack verbal, face-to-face communication, it becomes difficult to gauge the relationship between colleagues, where it is headed, and the extent of its impact.

In the course of work, if something happens that causes a problem between two colleagues working remotely, you don’t have the informal interactions that

This helps you restore relationships and rebuild trust among colleagues, even when each person is working from a different location.

Small points of contention, if not handled properly, can escalate, grow, and ultimately affect your business. Don’t let concerns

and worries grow among colleagues and increase tension in the workplace.

Here are some techniques for communicating perspectives and feedback that can help you naturally restore relationships among colleagues.

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Direct communication:

It’s normal to spend some time thinking about concerns in your relationship with a colleague or colleagues. Just reach out to the colleague directly through correspondence, share your thoughts, and discuss your concerns with them. You’ll find that your conversation turns into constructive feedback that eases the concerns and anxiety that

خلال المراسلات وتبادل معه الأفكار وادخل معه في نقاش حول مخاوفك، ستجد أن الحوار بينكما تحول إلى ردود فعل بناءه تزيل المخاوف والقلق الذي

كان يراودك.

However, if you feel this step could make your colleague defensive and undermine the trust between you, ask them to schedule a time to discuss and exchange ideas, and what can

Work on improving it in your relationship.

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طريقة الاتصال:

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اتصال متعدد “صوت وصوره”:

Ideally, when choosing a way to communicate with your remote coworker, choose one that lets you communicate through both audio and video.

“فيديو كونفرانس” مثلا، فمع إضافة الفيديو في الاتصال ستظهر تعبيرات الوجه الخاصة بك، وستساعدك في نقل النوايا الإبجابية الخاصة

to your colleague.

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اتصال صوتي:

If you decide to scale back to audio-only communication, your voice, tone, and choice of words will be the only way to convey the spirit

Be open with your colleague. In this situation, be honest and clear that you want the relationship to work for both of you, and that you’re open to exchanging

perspectives and ideas.

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How to resolve disagreements professionally:

أولا:

When you reach the point of discussing things and want to share the concerns and worries you’re experiencing, use the same approach you normally would when talking with your

colleague before the disagreement arose. Try to discuss the issue without judgment, and stick to the facts when describing what happened.

فبدلا من قولك:”لقد كنت فظا معي في المكالمة…”، استخدم:”لقد قاطعتني عندما كنت أحاول أن اتحدث معك وأوصل إليك صوتي عبر الهاتف…”،

to soften your words and ease the tension.

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ثانيا:

Describe what your colleague did and how it affected you. Rephrase what happened, incorporating your reaction and the impression their behavior left on you,

as a reproach or an expression of surprise.

مثلا:”عندما تحدثت معي عندما كنا في المحادثة الجماعية شعرت بأنك لا تحترم ما أقوله…”.

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أخيرا:

Ask an open-ended question to invite your colleague into a conversation and help you both understand each other’s perspectives and points of view. Keep talking until you have a clear understanding

of how to handle a situation like this and respond better if it happens again in the future.

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Work Plan Format:

Remote colleagues can drift off track or lose sight of their main work goals. To make sure they stay committed and focused

Regarding goals, given the distance between you and the fact that you don’t meet daily like other employees, spend the last few minutes of the call discussing the work plan.

Whenever possible, add immediate action items to your calendar. If you have a weekly or monthly meeting together, schedule it and send an invitation to remind the others

of the meeting time.

Keep your commitments to them. If you promise to receive something from them within 24 hours, add it to your calendar as a reminder for the appropriate time. You can even set a monthly reminder

to check on progress and ensure everyone’s aligned.

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Written Documents:

Use written communication to document conversations. If the issue is minor and easily resolved, include what you agreed on in an email.

But if you’re having difficulty resolving the issue with your colleague and things have taken an unexpected turn, it may be difficult to include it in an office email.

That could make things worse. Instead, send a simple message expressing your appreciation and your desire to strengthen your relationship with your colleague.

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Don’t Put Off the Conversation:

Most people try to avoid or postpone discussions about things that make them uncomfortable, even with people sitting right next to them.

It’s natural to dislike confrontation, but consider how easily fears, anxiety, and disagreements can escalate with a colleague who works far away and whom you don’t

see in person. Avoiding such an important conversation with a colleague is a bad idea—and it’s even worse when that colleague works remotely.

Address issues and crises promptly, before those concerns damage your relationship with your colleague and disrupt task completion and work quality.