{"id":24965,"date":"2021-08-23T17:06:13","date_gmt":"2021-08-23T14:06:13","guid":{"rendered":"https:\/\/www.ibtdi.com\/?p=24965"},"modified":"2021-08-23T17:06:13","modified_gmt":"2021-08-23T14:06:13","slug":"mistakes-that-sellers-make-when-dealing-with-customers","status":"publish","type":"post","link":"https:\/\/www.ibtdi.com\/en\/mistakes-that-sellers-make-when-dealing-with-customers\/","title":{"rendered":"The Most Common Mistakes Salespeople Make When Dealing with Customers\u2014And How to Avoid Them"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/cdn.branchcms.com\/poV1j8BmlX-1271\/images\/blog\/close-the-deal-with-new-customers.jpg\" alt=\"Blog - Close the Deal with New Customers\" width=\"684\" height=\"380\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Do you own a business and want to impress your customers and surprise them with the way you treat them? Are you looking to learn about<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> \u0623\u0647\u0645 \u0627\u062e\u0637\u0627\u0621 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0632\u0628\u0648\u0646 \u0644\u062a\u062a\u062c\u0646\u0628\u0647\u0627\u061f\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">You\u2019re right, whatever prompted your interest in this topic, it\u2019s extremely important. It affects how a business operates and grows. We all know that when we have a problem with a store or a company, we\u2019re less likely<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> to do business with that store or company again.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> to do business with that store or company again.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">In addition, an unhappy customer may speak negatively about you and your business, describing<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> their bad experience. This can certainly influence others\u2019 decision to buy from you or try your store or company.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Providing an excellent level of customer service is essential to the success of any <a href=\"https:\/\/www.ibtdi.com\/en\/how-to-turn-your-hobby-into-a-business\/\">Business<\/a>. Ultimately,<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> a positive, constructive interaction between a customer and<a href=\"https:\/\/www.ibtdi.com\/en\/%d8%a7%d9%84%d9%81%d8%b1%d9%82-%d8%a8%d9%8a%d9%86-%d8%b1%d8%a7%d8%a6%d8%af-%d8%a7%d9%84%d8%a3%d8%b9%d9%85%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d9%85%d8%a8%d8%aa%d9%83%d8%b1\/\">Entrepreneur<\/a> a professional salesperson creates an environment where opportunities arise and more is achieved <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">in sales and return on investment.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Rather, there is a specific, distinctive etiquette and set of protocols for interacting with customers, given the importance of the benefits<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> \u0627\u0644\u062a\u064a \u062a\u062a\u062d\u0642\u0642 \u0645\u0646 \u0630\u0644\u0643.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Some of the most important qualities for a salesperson or entrepreneur to have are patience and respect for customers\u2019 opinions and reactions, <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0641\u0639\u0644\u0647 \u0645\u0647\u0645\u0627 \u0643\u0627\u0646\u062a\u060c \u0641\u0627\u0644\u0639\u0645\u064a\u0644 \u0647\u0648 \u062f\u0648\u0645\u0627\u064b \u0639\u0644\u0649 \u062d\u0642 \u0643\u0645\u0627 \u064a\u064f\u0642\u0627\u0644.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">That\u2019s why every entrepreneur should be ready to provide information and make use of their communication skills.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> Sophisticated and modern, enabling the seller to <a href=\"https:\/\/www.ibtdi.com\/en\/golden-tips-to-win-customers\/\">Earn customer loyalty<\/a>\u00a0to the brand.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Watch this inspiring video we found on YouTube. It offers some tips on customer service etiquette:<\/span><\/p>\n<h2 style=\"text-align: center;\"><strong><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\">The most important mistakes in dealing with customers\u00a0<\/span><\/strong><\/h2>\n<blockquote class=\"wp-embedded-content\" data-secret=\"8oWYncE3ci\"><p><a href=\"https:\/\/www.ibtdi.com\/en\/how-do-you-get-your-first-customer\/\">How to Get Your First Customer<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;\u0643\u064a\u0641 \u062a\u062d\u0635\u0644 \u0639\u0644\u064a \u0632\u0628\u0648\u0646\u0643 \u0627\u0644\u0627\u0648\u0644\u061f&#8221; &#8212; \u0627\u0628\u062a\u062f\u064a\" src=\"https:\/\/www.ibtdi.com\/how-do-you-get-your-first-customer\/embed\/#?secret=8oWYncE3ci\" data-secret=\"8oWYncE3ci\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p style=\"text-align: center;\">\n<h3 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 24px; font-family: 'comic sans ms', sans-serif;\">1- Ignoring important customer communication channels<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Do you still believe the phone is the primary and only way to communicate with customers? If so, unfortunately:<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> You\u2019re making one of the mistakes businesses make when dealing with customers\u2026<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">It\u2019s time to update your perspective. Many modern digital channels are now available alongside<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> traditional communication channels, including <a href=\"https:\/\/www.ibtdi.com\/en\/respond-to-negative-comments-on-social-media\/\">Social media<\/a>\u060c\u00a0<a href=\"https:\/\/www.ibtdi.com\/en\/4-ways-to-improve-company-website-vision\/\">a website<\/a>\u060c \u0648\u063a\u064a\u0631\u0647\u0627.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">It\u2019s important not to overlook these important channels. You should also focus on using email in marketing and<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> electronic mail in marketing and<a href=\"https:\/\/www.ibtdi.com\/en\/5-tips-on-dealing-optimally-with-the-client\/\">Customer Service<\/a>.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">If you work with a sales team at your store or company, make sure everyone knows how to use all of these<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> The channels you\u2019ll use to communicate with customers. Provide them with the appropriate training to help improve their skills<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> in technology, if they need it.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">There\u2019s a useful technique that applies psychological principles to help you better understand the strengths and weaknesses<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> \u0627\u0644\u0643\u0627\u0645\u0646\u0629 \u0641\u064a \u0643\u0644 \u0645\u0648\u0638\u0641 \u0623\u0648 \u0639\u0627\u0645\u0644 \u0644\u062f\u064a\u0643\u060c \u062a\u0633\u0645\u0649 \u0647\u0630\u0647 \u0627\u0644\u0623\u062f\u0627\u0629 \u0627\u0644\u0647\u0627\u0645\u0629\u00a0\u0627\u0644\u062a\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u064a\u0629\u00a0\u0623\u0648\u00a0<i>Business Pedagogy<\/i>.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> You can use it to help your sales team build on their strengths and overcome<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> any weaknesses and fears they may have.<\/span><\/p>\n<p>.<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 24px; font-family: 'comic sans ms', sans-serif;\">2- Failing to tailor your approach to each customer<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Customers like to feel valued and to be treated differently from other customers. If a company or<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> salesperson gives a customer the impression that they are being treated in a routine way, as if they were just another number, it is<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> very difficult for the company to create the right conditions for earning their loyalty and commitment to the company and its products.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Always keep this in mind. To tailor your approach to each customer, it is essential to get to know<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> the characteristics that make each customer unique and use them as a basis for your conversations with them.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">For example, you can encourage your company\u2019s sales team to use <a href=\"https:\/\/www.ibtdi.com\/en\/how-to-improve-the-image-with-customer-data\/\">\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u062f\u0631\u0627\u0633\u062a\u0647\u0627 \u062c\u064a\u062f\u0627\u064b<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> So they can provide the best customer service\u2014service that delights and captivates customers.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"><b>\u0645\u062b\u0627\u0644:\u00a0<\/b>If you\u2019re reviewing a customer\u2019s data and learn that their birthday is today or this week, imagine greeting them<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> with birthday wishes. Wouldn\u2019t they feel curious and happy that you knew or remembered their birthday?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"><b>\u0645\u062b\u0627\u0644:<\/b>\u00a0\u0644\u0646\u0641\u062a\u0631\u0636 \u0623\u0646 \u0627\u0644\u0632\u0628\u0648\u0646 \u0644\u062f\u064a\u0643 \u064a\u062d\u0628 \u0627\u0644\u0633\u0631\u0639\u0629 \u0641\u064a \u0627\u0644\u0634\u0631\u0627\u0621\u060c \u062a\u062e\u064a\u0644 \u0623\u0646 \u062a\u0631\u0634\u062f\u0647 \u0628\u0634\u0643\u0644 \u0633\u0631\u064a\u0639 \u0625\u0644\u0649 \u0645\u0627 \u064a\u0628\u062d\u062b \u0639\u0646\u0647<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> and leading them to the checkout, emphasizing that you value their time and don\u2019t want to waste it. Wouldn\u2019t such a gesture<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> send them a clear message that you understand their preferences and want to win them over?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"><b>\u0645\u062b\u0627\u0644:\u00a0<\/b>Imagine you know that a customer loves the color yellow. If you have free promotional gifts to give out under your business\u2019s name,<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> and they\u2019re yellow, picture the customer\u2019s reaction when you give them, say, a yellow pen bearing your business\u2019s name,<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> and emphasize that you chose it for them because you know they love yellow!<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">We\u2019re sure this thoughtful gesture will surprise and delight the customer, making them feel<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> special and pampered at your store or with your company.<\/span><\/p>\n<p>.<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 24px; font-family: 'comic sans ms', sans-serif;\">3- Neglecting the post-sale stage\u2014a very important stage<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Some entrepreneurs and companies focus heavily on providing outstanding customer service and follow up<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> You get the customer to make a purchase, then don\u2019t follow up with a call or email afterward\u2026<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">If you\u2019re an entrepreneur who wants to succeed and avoid mistakes in customer interactions, try not to focus all your<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> sales efforts on getting the customer to buy and then consider the job done.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u062c\u062f\u0627\u064b \u0623\u0646 \u062a\u0648\u0644\u064a \u0627\u0647\u0645\u064a\u0629 \u0644\u0645\u0631\u062d\u0644\u0629 \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621\u00a0<i>after sale<\/i>You can rely on all the customer communication channels<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> you used to send your ads or speak with them before the purchase.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"><b>For example:<\/b>\u00a0\u0625\u0631\u0633\u0627\u0644 \u0627\u064a\u0645\u064a\u0644 \u0625\u0644\u0649 \u0627\u0644\u0632\u0628\u0648\u0646 \u0628\u0639\u062f \u062d\u0648\u0627\u0644\u064a \u0623\u0633\u0628\u0648\u0639 \u0645\u0646 \u0627\u0644\u0634\u0631\u0627\u0621 \u062a\u0633\u0623\u0644\u0647 \u0641\u064a\u0647 \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u064e\u062c \u0648\u062a\u0631\u0649 \u0625\u0630\u0627 \u0643\u0627\u0646<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> everything is all right and there are no issues. This thoughtful gesture can make all the difference and help the customer<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> trust you because you care about them and treat them with empathy, respect, and consideration for their feelings and comfort.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">You should be prepared to handle product returns and exchanges, or offer advice about new products.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Paying attention to the post-purchase experience\u2014especially when it is handled with quality and efficiency\u2014can help increase<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> your sales and improve your business results.<\/span><\/p>\n<p>.<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 24px; font-family: 'comic sans ms', sans-serif;\">4- Failing to resolve the customer's problem<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">In many cases, customers come to a company or store with a problem and hope to find a solution.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> In collaboration with the company or its team.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0641\u064a \u0645\u062b\u0644 \u0647\u0630\u0627 \u0627\u0644\u0633\u064a\u0646\u0627\u0631\u064a\u0648\u060c \u062a\u062a\u062c\u0644\u0649 \u0645\u0647\u0645\u0629 \u0639\u0645\u0644\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a \u0641\u064a \u0645\u0633\u0627\u0639\u062f\u0629 \u0647\u0630\u0627 \u0627\u0644\u0632\u0628\u0648\u0646 \u0639\u0644\u0649 \u0625\u064a\u062c\u0627\u062f \u062d\u0644 \u0644\u0645\u0634\u0643\u0644\u062a\u0647..\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0644\u0643\u0646 \u0627\u0644\u0633\u0624\u0627\u0644 \u0627\u0644\u0622\u0646 \u0627\u0644\u0630\u064a \u064a\u0637\u0631\u062d \u0646\u0641\u0633\u0647:\u00a0\u00a0<b>\u0647\u0644 \u0647\u0630\u0627 \u0628\u0627\u0644\u0636\u0628\u0637 \u0645\u0627 \u064a\u062d\u062f\u062b \u062f\u0648\u0645\u0627\u064b \u0641\u064a \u0634\u0631\u0643\u062a\u0643 \u0623\u0648 \u0645\u0624\u0633\u0633\u062a\u0643\u061f\u00a0<\/b><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Although this is extremely important, it often goes unnoticed and isn\u2019t handled as it should be in many<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> For businesses of all sizes, focusing on solving problems is fundamental.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> to deliver an exceptional customer experience.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0625\u0646 \u0627\u0644\u0637\u0631\u064a\u0642 \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0647\u0630\u0647 \u0627\u0644\u0645\u064a\u0632\u0629 \u062a\u0643\u0645\u0646 \u0641\u064a \u062a\u0637\u0648\u064a\u0631 \u0623\u0633\u0644\u0648\u0628 \u0627\u0644\u062a\u0639\u0627\u0637\u0641\u00a0<i>empathy<\/i>\u00a0\u0648\u0627\u0644\u0634\u0639\u0648\u0631 \u0628\u0627\u0644\u0632\u0628\u0648\u0646\u060c \u0648\u0627\u0644\u0627\u0639\u062a\u064a\u0627\u062f<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> seeing things from the customer\u2019s perspective. In addition, your support team needs the autonomy<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> they need to assess each case and provide the right solutions to the right customers at<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> The right timing.<\/span><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"nPtjuCpdfo\"><p><a href=\"https:\/\/www.ibtdi.com\/en\/11-strategies-you-need-to-follow-to-retain-customers\/\">11 Strategies to Follow to Retain Your Customers<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;11 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0639\u0644\u064a\u0643 \u0627\u062a\u0628\u0627\u0639\u0647\u0627 \u0644\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0632\u0628\u0627\u0626\u0646&#8221; &#8212; \u0627\u0628\u062a\u062f\u064a\" src=\"https:\/\/www.ibtdi.com\/11-strategies-you-need-to-follow-to-retain-customers\/embed\/#?secret=nPtjuCpdfo\" data-secret=\"nPtjuCpdfo\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>.<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 24px; font-family: 'comic sans ms', sans-serif;\">5- Ignoring customer feedback<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Getting feedback and suggestions from customers is a genuine pillar of your business operations and growth, because it comes <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">from real people who have had an honest, real-world experience with your products and services.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">You can truly benefit from their feedback if you are genuinely willing to make the effort to listen to them<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> carefully and effectively, and respond with honesty and commitment.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Ignoring what customers say about the service you provide or the products they buy from you is<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> One of the most common customer service mistakes made by many entrepreneurs and companies.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Have you tried providing a channel your audience can use to share their feedback and suggestions about how<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> your company treats its customers and clients?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u0625\u062c\u0627\u0628\u0629: \u0646\u0639\u0645\u060c \u064a\u0648\u062c\u062f.\u00a0<b>The next step is to get into the habit of analyzing the feedback and suggestions you receive,<\/b><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"><b> and looking at things in ways that help you correct any existing issues.<\/b><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">There is no customer service in the world that is absolutely excellent and free of mistakes. This statement can actually help you<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> \u0627\u0644\u062a\u062d\u0641\u064a\u0632 \u0648\u0627\u0644\u062a\u0634\u062c\u064a\u0639 \u0648\u0627\u0644\u0639\u0645\u0644 \u0644\u062a\u0628\u062f\u0623 \u0628\u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u0649 \u062c\u0645\u0647\u0648\u0631\u0643 \u0644\u0645\u0633\u0627\u0639\u062f\u062a\u0643 \u0628\u0622\u0631\u0627\u0626\u0647 \u0648\u0627\u0642\u062a\u0631\u0627\u062d\u0627\u062a\u0647.\u00a0\u00a0<\/span><\/p>\n<p>.<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 24px; font-family: 'comic sans ms', sans-serif;\">6- Failing to keep up with current trends and preferences in performance<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Technology is still evolving and advancing across many areas of life, particularly when it comes to responding <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">to customers, interacting with them, and meeting their needs.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u064a\u0645\u0643\u0646\u0646\u0627 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u0649 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u0627\u062d\u062a\u0645\u0627\u0644\u0627\u062a \u0627\u0644\u0631\u0627\u0626\u0639\u0629\u060c \u0645\u0646\u0647\u0627 \u062a\u0642\u0646\u064a\u0629\u00a0\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0623\u0648\u00a0<i>Chatbots<\/i><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">An entrepreneur makes a mistake when they ignore the technologies available today and the modern trends shaping<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> The world. It is essential to keep up with the latest changes taking place in our time, and any entrepreneur<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> or business owner who manages to do so gains an edge over competitors in their field. <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0648\u064a\u062a\u0636\u0627\u0639\u0641 \u0646\u062c\u0627\u062d\u0647.<\/span><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"cEOF3ee1vi\"><p><a href=\"https:\/\/www.ibtdi.com\/en\/how-to-study-the-target-market-in-simple-steps\/\">How to research your target market in a few simple steps<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;\u0643\u064a\u0641\u064a\u0629 \u062f\u0631\u0627\u0633\u0629 \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641 \u0641\u064a \u062e\u0637\u0648\u0627\u062a \u0628\u0633\u064a\u0637\u0647&#8221; &#8212; \u0627\u0628\u062a\u062f\u064a\" src=\"https:\/\/www.ibtdi.com\/how-to-study-the-target-market-in-simple-steps\/embed\/#?secret=cEOF3ee1vi\" data-secret=\"cEOF3ee1vi\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>.<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 24px; font-family: 'comic sans ms', sans-serif;\">7- Forgetting to monitor the customer's satisfaction with their interactions with the company<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Do you know how satisfied your customers are with your company or store? One mistake<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> that is often made unintentionally is failing to monitor this metric. As a result, the company misses an opportunity<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> to implement strategies that can help it improve.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">This kind of monitoring can be done simply: ask your audience to give you a score or rating<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> Your approach to interacting with them and responding to their requests and needs can also be applied by relying on<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> digital channels.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Building on this step, you collect the scores and ratings you receive over time and analyze them to identify<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> the trends and outcomes they reveal.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0628\u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u0649 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u064a\u0635\u0628\u062d \u0623\u0633\u0647\u0644 \u0639\u0644\u064a\u0643 \u0627\u0644\u0627\u0646\u0637\u0644\u0627\u0642 \u0641\u064a \u0648\u0636\u0639\u00a0\u062e\u0637\u0629 \u0639\u0645\u0644\u00a0\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0648\u0627\u0642\u0639 \u0648\u0627\u0644\u0628\u062f\u0621 \u0628\u0648\u0636\u0639\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0645\u0624\u0634\u0631\u0627\u062a \u0644\u0644\u0623\u062f\u0627\u0621 \u0623\u0648\u00a0<i>Key Performance Indicators<\/i>.<\/span><\/p>\n<p>.<\/p>\n<h2 style=\"text-align: center;\"><strong><span style=\"font-size: 24px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\">Benefits of identifying customer service mistakes\u00a0<\/span><\/strong><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Being able to identify and understand the most common mistakes you might make when interacting with and serving customers helps you<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> avoid making them, putting you on the right path to achieve your goals and increase your sales.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">When you\u2019re aware of the mistakes you might make, you can enjoy many advantages and benefits, including:<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">1- <a href=\"https:\/\/www.ibtdi.com\/en\/%d8%ad%d8%aa%d9%8a-%d9%8a%d8%aa%d8%b9%d8%a7%d9%85%d9%84-%d9%85%d8%b9%d9%83-%d8%a7%d9%84%d8%b2%d8%a8%d9%88%d9%86-%d9%85%d8%b1%d9%87-%d8%a3%d8%ae%d8%b1%d9%8a-%d8%a5%d9%84%d9%8a%d9%83-%d9%87%d8%b0\/\">Earn customer loyalty<\/a> and their loyalty to your brand<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">2. Winning customers\u2019 admiration so they promote your business and spread the word about it<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">3- Exceed their expectations and gain a competitive advantage that helps you outperform your competitors.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">4- Become a benchmark and a source of inspiration in the market, potentially prompting other companies to conduct studies<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> \u0644\u0634\u0631\u0643\u062a\u0643 \u0648\u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0645\u0646\u0647\u0627 \u0648\u0647\u0630\u0627 \u0645\u0627 \u0646\u0633\u0645\u064a\u0647 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629\u00a0<i>benchmarking<\/i><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">5- Building strong customer relationships can open the door to partnership opportunities with other companies and organizations<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> which can increase your profits and expand your presence in the market.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">6- Receiving honest, valuable feedback is the key to a series of improvements you can make without conducting<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> A lot of research and a lot of money\u2014this way, you get opinions for free.<\/span><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"YWXPRyQkue\"><p><a href=\"https:\/\/www.ibtdi.com\/en\/current-consumer-behaviour-and-how-do-they-affect-your-sales\/\">What Are the Key Behaviors of Today\u2019s Consumers, and How Do They Affect Your Sales?<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;\u0645\u0627\u0647\u064a \u0623\u0647\u0645 \u0633\u0644\u0648\u0643\u064a\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0627\u0644\u062d\u0627\u0644\u064a \u061f\u0648\u0643\u064a\u0641 \u062a\u0624\u062b\u0631 \u0639\u0644\u064a \u0645\u0628\u064a\u0639\u0627\u062a\u0643\u061f&#8221; &#8212; \u0627\u0628\u062a\u062f\u064a\" src=\"https:\/\/www.ibtdi.com\/current-consumer-behaviour-and-how-do-they-affect-your-sales\/embed\/#?secret=YWXPRyQkue\" data-secret=\"YWXPRyQkue\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p style=\"text-align: center;\">","protected":false},"excerpt":{"rendered":"<p>&nbsp; \u0647\u0644 \u0644\u062f\u064a\u0643\u00a0\u0639\u0645\u0644\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a \u0627\u0644\u062e\u0627\u0635\u00a0\u0648\u062a\u0631\u064a\u062f \u0643\u0633\u0628 \u0625\u0639\u062c\u0627\u0628 \u0632\u0628\u0627\u0626\u0646\u0643 \u0648\u0645\u0641\u0627\u062c\u0623\u062a\u0647\u0645 \u0628\u0645\u0639\u0627\u0645\u0644\u062a\u0643\u00a0\u0648\u0644\u0647\u0630\u0627 \u062a\u0631\u064a\u062f \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0623\u0647\u0645 \u0627\u062e\u0637\u0627\u0621 \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0632\u0628\u0648\u0646 \u0644\u062a\u062a\u062c\u0646\u0628\u0647\u0627\u061f\u00a0 \u0645\u0639\u0643 \u062d\u0642 \u0645\u0647\u0645\u0627 \u0643\u0627\u0646 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u0630\u064a \u062c\u0639\u0644\u0643<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":3,"featured_media":24967,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ibtdi_aa_focus_keyword":"","_ibtdi_aa_secondary_keywords":"","_ibtdi_aa_audience":"","_ibtdi_aa_tone":"","_ibtdi_aa_summary":"","_ibtdi_aa_reviewer_name":"","_ibtdi_aa_reviewer_bio":"","_ibtdi_aa_reviewer_url":"","_ibtdi_aa_reviewed_date":"","_ibtdi_aa_service_id":"","_ibtdi_aa_related_ids":"","_ibtdi_aa_human_reviewed":"","_ibtdi_aa_disable":"","_ibtdi_aa_disable_links":"","_ibtdi_aa_sources":"","_ibtdi_aa_update_notes":"","footnotes":""},"categories":[491],"tags":[24535,24540,24536,24534,24539,20841,24537,12039,4988,24538],"class_list":["post-24965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-491","tag-24535","tag-24540","tag-24536","tag-24534","tag-24539","tag-20841","tag-24537","tag-12039","tag-4988","tag-24538"],"_links":{"self":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/24965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/comments?post=24965"}],"version-history":[{"count":0,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/24965\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media\/24967"}],"wp:attachment":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media?parent=24965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/categories?post=24965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/tags?post=24965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}