{"id":24095,"date":"2021-05-25T11:47:02","date_gmt":"2021-05-25T08:47:02","guid":{"rendered":"https:\/\/www.ibtdi.com\/?p=24095"},"modified":"2021-05-25T15:29:09","modified_gmt":"2021-05-25T12:29:09","slug":"%d8%b3%d9%8a%d9%83%d9%88%d9%84%d9%88%d8%ac%d9%8a%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%88%d8%a7%d9%84%d8%b7%d8%b1%d9%82-%d8%a7%d9%84%d8%a7%d9%86%d8%b3%d8%a8-%d9%84%d9%84%d8%aa%d8%a3","status":"publish","type":"post","link":"https:\/\/www.ibtdi.com\/en\/%d8%b3%d9%8a%d9%83%d9%88%d9%84%d9%88%d8%ac%d9%8a%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%88%d8%a7%d9%84%d8%b7%d8%b1%d9%82-%d8%a7%d9%84%d8%a7%d9%86%d8%b3%d8%a8-%d9%84%d9%84%d8%aa%d8%a3\/","title":{"rendered":"Customer Psychology and the Best Ways to Influence Customers"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.commbox.io\/wp-content\/uploads\/2020\/01\/199-1.jpg\" alt=\"10 Winning Customer Service Psychology Tips You Can Adopt to Dominate Your Industry | CommBox\" width=\"799\" height=\"467\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Every organization and business owner has a range of goals, but attracting a large customer base<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> is one of the main goals they all share.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Organizations rely on many factors to help them achieve this goal. Chief among them is understanding<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> customer psychology and knowing how to engage effectively with different customer types.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Why do organizations care about this, and how can they make the most of it?<\/span><\/p>\n<p>.<\/p>\n<h2 id=\"heading-h2-1\" style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif;\">The Importance of Understanding Your Customer<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"><a href=\"https:\/\/www.ibtdi.com\/en\/how-to-recruit-the-customer-to-your-advantage\/\">Customer<\/a> It is the party that benefits from the service or product provided by the organization, whether that party is an individual <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0623\u0648 \u0645\u0624\u0633\u0633\u064a.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">If the organization (<strong>\u0633<\/strong>) is the party providing the service (<strong>\u0635<\/strong>), then the customer (<strong>\u0639<\/strong>) is the party that purchases<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> and uses the service (<strong>\u0635<\/strong>), so can we imagine any presence of (<strong>\u0633<\/strong>) \u0623\u0648 (<strong>\u0635<\/strong>) \u0628\u062f\u0648\u0646 (<strong>\u0639<\/strong>)\u061f<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Since customers represent such significant value to any business, it makes sense for companies to seek to understand and analyze them<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> and study this stakeholder that uses their services.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Imagine you want to enter a particular service market. Could you do so without understanding the nature of its consumer audience? <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0644\u0647\u0630\u0647 \u0627\u0644\u0633\u0644\u0639\u0629\u061f<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">What are their preferences? How do they make purchasing decisions? What are they looking for?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Or if you\u2019re a business owner, can you recall how many times your customers\u2019 feedback has helped you avert a crisis?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> Or prompt you to make improvements to your product?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Therefore, the importance of <a href=\"https:\/\/www.ibtdi.com\/en\/%d9%83%d9%8a%d9%81-%d8%aa%d9%81%d9%87%d9%85-%d8%b9%d9%85%d9%84%d8%a7%d8%a6%d9%83-%d8%a8%d8%b4%d9%83%d9%84-%d8%a3%d9%81%d8%b6%d9%84-%d9%88%d8%a3%d8%af%d9%82-%d8%9f\/\">\u0641\u0647\u0645 \u0627\u0644\u0639\u0645\u064a\u0644<\/a>\u00a0\u0627\u0644\u0630\u064a \u062a\u0633\u062a\u0647\u062f\u0641\u0647 \u062a\u062a\u0645\u062b\u0644 \u0641\u064a \u0643\u0648\u0646\u0647:<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">- One of the factors that helps you develop your business strategy.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">- A strong performance indicator you can rely on to see how your business is doing. The ratings your customers leave tell you what<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> your strengths are, which you should leverage and build on, and what your weaknesses are, which you need to work on<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> on it and fix it.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">-helps you get <a href=\"https:\/\/www.ibtdi.com\/en\/customer-satisfaction\/\">\u0631\u0636\u0627 \u0639\u0645\u0644\u0627\u0626\u0643<\/a>, which ensures greater success and sustainability in the market.<\/span><\/p>\n<p>.<\/p>\n<h2 id=\"heading-h2-2\" style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif;\">Customer Psychology<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">For a long time, it was believed that purchasing decisions were influenced only by rational thinking. It later became clear that they are also influenced by<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> emotional thinking, also known as purchase motives.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">This new insight sparked discussion about the concept of customer psychology.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Customer psychology refers to purchasing behavior, which comes in many patterns due to the presence of different types of customers,<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> and a wide variety of them.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0648\u064a\u062e\u0636\u0639 <a href=\"https:\/\/www.ibtdi.com\/en\/purchasing-behavior-of-women-and-men-what-is-the-difference\/\">Buying behavior<\/a>\u00a0\u0644\u0644\u0643\u062b\u064a\u0631\u00a0\u0645\u0646 \u0627\u0644\u062a\u0623\u062b\u064a\u0631\u0627\u062a\u060c \u0645\u062b\u0644: \u0627\u0644\u0633\u0646\u060c \u0648\u0627\u0644\u0634\u0631\u064a\u062d\u0629 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629\u060c \u0648\u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0639\u0644\u064a\u0645\u064a \u0648\u0627\u0644\u062b\u0642\u0627\u0641\u064a<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> financial circumstances, the overall economic situation, and the service\u2019s value and quality, among others.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">This vast diversity in customer behavior means that a one-size-fits-all approach is not appropriate. Each customer needs an approach<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> that suits them and may not suit another customer.<\/span><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"mrfie5hfeT\"><p><a href=\"https:\/\/www.ibtdi.com\/en\/7-simple-steps-to-earn-your-customers-trust\/\">7 Simple Steps to Earn Your Customers' Trust<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;7 \u062e\u0637\u0648\u0627\u062a \u0628\u0633\u064a\u0637\u0629 \u0644\u062a\u0643\u0633\u0628 \u062b\u0642\u0629 \u0639\u0645\u0644\u0627\u0626\u0643&#8221; &#8212; \u0627\u0628\u062a\u062f\u064a\" src=\"https:\/\/www.ibtdi.com\/7-%d8%ae%d8%b7%d9%88%d8%a7%d8%aa-%d8%a8%d8%b3%d9%8a%d8%b7%d8%a9-%d9%84%d8%aa%d9%83%d8%b3%d8%a8-%d8%ab%d9%82%d8%a9-%d8%b9%d9%85%d9%84%d8%a7%d8%a6%d9%83\/embed\/#?secret=mrfie5hfeT\" data-secret=\"mrfie5hfeT\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>.<\/p>\n<h2 id=\"heading-h2-3\" style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif;\">How to Engage with Them<\/span><\/strong><\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Customer relations are one of the key factors that can determine an organization\u2019s success or failure.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">It is also a sensitive process, influenced by even the smallest details an organization communicates to its customers.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">A misplaced word or smile can leave a bad impression on a customer and cause you to lose their business.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">That\u2019s why it\u2019s important to understand the techniques, ethics, and guidelines to follow when interacting with your customers,<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> so you can communicate effectively and achieve your intended goal.<\/span><\/p>\n<p>.<\/p>\n<h3 id=\"heading-h3-4\" style=\"text-align: center;\"><span style=\"color: #0000ff;\"><strong><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif;\">Technologies<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">We\u2019ve already explained that customer psychology influences buying behavior. So, what\u2019s the best way to influence<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> Your customers\u2019 psychology?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">It depends on a range of communication techniques, including:<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\">The first impression your customer gets of your organization<\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">You can think of it as the step that largely determines whether you win or lose a customer.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">If the customer\u2019s first impression is that they are valued and treated as special by the organization, and that it is committed to providing them with a service<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> that meets their expectations, is there any doubt they will become one of its customers?<\/span><\/p>\n<p style=\"text-align: center;\"><strong><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">But how can you make this impression on your customers?<\/span><\/strong><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">This depends on:<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"><strong>- The appearance of the person representing your organization<\/strong>: Does their appearance convey care and professionalism, <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">or neglect and disorganization?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"><strong>- Eye contact<\/strong>: Looking your customer in the eye while speaking with them draws their attention to you and gives them the impression that you care about them.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> Do it smoothly and comfortably, so your customer feels at ease.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"><strong>-\u0627\u0644\u0645\u0635\u0627\u0641\u062d\u0629<\/strong>Self-expression begins before you say a word. Greet your customer with a confident, energetic handshake to help pass that energy on.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>\u0628\u062f\u0627\u064a\u0629 \u0627\u0644\u062d\u0648\u0627\u0631<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Introduce yourself to your customer, ask their name, and use it occasionally during the conversation\u2014but not too often.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Be courteous and respectful throughout the conversation, and give your customer a chance to express their needs.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>\u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u062c\u0633\u062f\u064a<\/strong><\/span><\/p>\n<div class=\"pro-ads-container pro-ads-30\" style=\"text-align: center;\"><\/div>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Human nature is influenced by the smallest details\u2014even the way you sit can send your customer messages you never say out loud!<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">It\u2019s best to position yourself slightly higher than your customers. This can help you influence them.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> And they\u2019ll take you more seriously.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Sitting at the same level may give your client the impression that you\u2019re equals, which can weaken your negotiating position.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Sitting below your client may lead them to look down on you and feel superior.<\/span><\/p>\n<p>.<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #00ccff;\"><strong><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0627\u0644\u0645\u0633\u0627\u062d\u0629 \u0627\u0644\u062e\u0627\u0635\u0629<\/span><\/strong><\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">People are highly sensitive about their personal space, so never cross that boundary with your clients.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Give your client at least one meter of space between you to help them feel comfortable and safe.<\/span><\/p>\n<p>.<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #00ccff;\"><strong><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0644\u0627 \u062a\u0628\u0627\u0644\u063a<\/span><\/strong><\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">It\u2019s important to remain diplomatic when speaking with your clients, without letting diplomacy turn into flattery.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Overpraising your customer may make them feel like you\u2019re setting a trap\u2014and the natural result is that you\u2019ll lose them!<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">To avoid this, focus on highlighting the benefits of your service, not your customers.<\/span><\/p>\n<p>.<\/p>\n<h4 style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\">\u0644\u0627 \u062a\u0636\u063a\u0637<\/span><\/h4>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Give your customer reasonable space to think and decide freely whether to work with you and buy your services, without <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">making them feel pressured.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Pressuring your customer may help you sell your product this time, but is your goal to work with them just once <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0648\u062e\u0633\u0627\u0631\u062a\u0647 \u0644\u0644\u0623\u0628\u062f\u061f<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i2.wp.com\/psychlearningcurve.org\/wp-content\/uploads\/2019\/12\/skills.png?fit=1000%2C563\" alt=\"Increasing community awareness of the value of psychology skills \u2014 Psych Learning Curve\" width=\"644\" height=\"362\" \/><\/p>\n<p>.<\/p>\n<h3 id=\"heading-h3-5\" style=\"text-align: center;\"><span style=\"color: #0000ff; font-size: 28px;\"><strong><span style=\"font-family: 'comic sans ms', sans-serif;\">Ethics<\/span><\/strong><\/span><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">The psychology of successful customer communication is based on a set of important ethical principles, including:<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>Warmth and Respect\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">are the most prominent and essential principles of how you treat all your customers, regardless of their personalities. They will help you<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> build a long-term relationship with each customer and earn their loyalty.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Your respect is reflected in how you communicate with customers, the accommodations you offer, and your flexibility and diplomacy.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> \u0641\u064a \u0627\u0644\u062a\u0641\u0627\u0648\u0636.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">It is also reflected in the tone of voice you use, the appropriate and positive feedback you provide, and the attention you give<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> to their questions and needs.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>Think Like a Customer\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Only then will you understand what your customers need, how to provide it, and what they expect from you. <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0648\u0643\u064a\u0641 \u0633\u062a\u0642\u062f\u0645\u0647.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Answering these questions correctly will put you on the right path and help you guide your customer toward your goal for them,<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> whether that means buying a product, using a service, or something else.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>\u062a\u062d\u0643\u0645 \u0628\u0646\u0641\u0633\u0643\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Never raise your voice at a customer or show impatience with them, no matter how many questions they ask or requests they make.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">And don\u2019t interrupt them. Your customer wants to see that you care about listening, understanding their needs, and helping them\u2014not that you\u2019re just trying to make a sale<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> \u062e\u062f\u0645\u062a\u0643 \u0641\u0642\u0637.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">If a customer becomes abusive or behaves violently toward you, leave it to security staff and remain calm. <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0645\u0627 \u0627\u0633\u062a\u0637\u0639\u062a.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>Respond appropriately\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Your customer should never feel that you\u2019re on completely different wavelengths. Give them your full attention\u2014they\u2019re an asset you should invest in.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> You should invest in.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>\u062a\u0627\u0628\u0639 \u0639\u0645\u0644\u0627\u0626\u0643\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Stay in regular contact with them and keep them updated on the latest updates and benefits your organization offers.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Ask them to rate the service and share their suggestions. Take their complaints seriously and correct any issues.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>Choose the right person to represent your organization\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Effective communication with your customers may not be a skill that everyone in your organization has, so make sure you choose<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> the ideal representative for the job.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">You should also make sure all employees receive training to develop these skills.<\/span><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"JqGnwGEdbD\"><p><a href=\"https:\/\/www.ibtdi.com\/en\/5-steps-to-know-exactly-the-needs-of-your-customers\/\">5 Steps to Know Exactly What Your Customers Need<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;5 \u062e\u0637\u0648\u0627\u062a \u0644\u062a\u0639\u0631\u0641 \u0628\u0627\u0644\u0636\u0628\u0637 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0643&#8221; &#8212; \u0627\u0628\u062a\u062f\u064a\" src=\"https:\/\/www.ibtdi.com\/5-steps-to-know-exactly-the-needs-of-your-customers\/embed\/#?secret=JqGnwGEdbD\" data-secret=\"JqGnwGEdbD\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>.<\/p>\n<h3 id=\"heading-h3-6\" style=\"text-align: center;\"><strong><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif; color: #0000ff;\">\u0627\u0644\u0642\u0648\u0627\u0639\u062f<\/span><\/strong><\/h3>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">It provides the framework for communicating with customers and ensures your efforts with them don\u2019t go to waste.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Some of the most important rules to follow when interacting with customers are:<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>\u0627\u0647\u062a\u0645 \u0628\u0627\u0644\u0639\u0645\u064a\u0644\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">This is the first rule and a vital principle for communicating effectively and successfully with your customers. You should strike a balance between<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> your desire to make a sale and your customer\u2019s desire to understand and need to express their requirements.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Pay attention to what they want, let them talk about it, and work to meet their expectations of you.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Stay lively and positive, even when you don\u2019t reach the point of making a sale or having them use your service.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>Communicate with your customer in their language\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Avoid using terms your customer may not understand, so they don\u2019t feel frustrated or think you\u2019re talking down to them!<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">If you need to introduce a technical term, explain it in simple, clear language, and focus more on discussing what<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> \u062a\u0642\u062f\u0645\u0647 \u0645\u0624\u0633\u0633\u062a\u0643.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Always remember that speaking with your customer in the language that suits them will bring you closer to them and make you more persuasive<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> and better able to convince them of what you want.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>Formal relationship\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Despite all the respect and kindness you show your customer, keep it within the bounds of your professional relationship;<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> crossing those boundaries is more likely to hurt you than help you.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Even when the conversation touches on personal details, make sure they ultimately support the<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> professional relationship that shapes your communication with them.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Never confuse friendliness with laxity; instead, show warmth and appreciation within a serious, professional framework.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>Make a strong first impression\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">If the client (<strong>\u0623<\/strong>) forms a first impression of the employer (<strong>\u0628<\/strong>) that they were interested and confident, but when you met them, you found them disorganized.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> Their appearance was unkempt and tension dominated their conversation. So how long would that first impression last, and how much impact would it have?<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Communicating with your customer doesn\u2019t end with successfully completing a single step. Each step lays the groundwork for the next, and you need to<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> keep that success going to ensure it lasts.<\/span><\/p>\n<p>.<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\"><strong>The customer isn\u2019t always right\u00a0<\/strong><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">This may come as a shock, but it\u2019s very much a reality: sometimes customers may resort to manipulation and deceit, and in those<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> It is more likely that you will suffer a loss than incur harm if you continue dealing with them.<\/span><\/p>\n<p>.<\/p>\n<p class=\"entry-title\" style=\"text-align: center;\"><strong>\u0627\u0642\u0631\u0623 \u0623\u064a\u0636\u0627\u064b: <a href=\"https:\/\/www.ibtdi.com\/en\/customer-patterns-and-how-to-deal-with-their-different-types\/\">The Ultimate Guide to Customer Types and How to Deal with Each One<\/a><\/strong><\/p>\n<div class=\"pro-ads-container pro-ads-80\" style=\"text-align: center;\"><\/div>\n<p style=\"text-align: center;\">\n<div id=\"gtx-trans\" style=\"position: absolute; left: 380px; top: 8182.94px;\">\n<div class=\"gtx-trans-icon\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>&nbsp; \u062a\u062a\u0639\u062f\u062f \u0648\u062a\u062e\u062a\u0644\u0641 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u064a \u062a\u0633\u0639\u0649 \u0643\u0644 \u0645\u0646\u0634\u0623\u0629 \u0623\u0648 \u0635\u0627\u062d\u0628 \u0639\u0645\u0644 \u0644\u062a\u062d\u0642\u064a\u0642\u0647\u0627\u060c \u0648\u0644\u0643\u0646 \u064a\u0645\u0643\u0646\u0646\u0627 \u0627\u0644\u0642\u0648\u0644 \u0625\u0646 \u062c\u0630\u0628 \u0642\u0627\u0639\u062f\u0629 \u0643\u0628\u064a\u0631\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0645\u062b\u0644 \u0648\u0627\u062d\u062f \u0645\u0646 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":3,"featured_media":24099,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ibtdi_aa_focus_keyword":"","_ibtdi_aa_secondary_keywords":"","_ibtdi_aa_audience":"","_ibtdi_aa_tone":"","_ibtdi_aa_summary":"","_ibtdi_aa_reviewer_name":"","_ibtdi_aa_reviewer_bio":"","_ibtdi_aa_reviewer_url":"","_ibtdi_aa_reviewed_date":"","_ibtdi_aa_service_id":"","_ibtdi_aa_related_ids":"","_ibtdi_aa_human_reviewed":"","_ibtdi_aa_disable":"","_ibtdi_aa_disable_links":"","_ibtdi_aa_sources":"","_ibtdi_aa_update_notes":"","footnotes":""},"categories":[491],"tags":[16910,23667,4464,23623,23666,6504,23665,16269,23664],"class_list":["post-24095","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-491","tag-16910","tag-23667","tag-4464","tag-23623","tag-23666","tag-6504","tag-23665","tag-16269","tag-23664"],"_links":{"self":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/24095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/comments?post=24095"}],"version-history":[{"count":0,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/24095\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media\/24099"}],"wp:attachment":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media?parent=24095"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/categories?post=24095"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/tags?post=24095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}