![\"\u0646\u062a\u064a\u062c\u0629](\"https:\/\/miro.medium.com\/max\/4800\/0*ntHiqEZgXQVyEJX5.jpg\")
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\u064a\u064f\u0639\u062f\u0651 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> important because it gives marketers and business owners a metric they can use<\/span><\/p>\n to manage and improve their businesses.<\/span><\/p>\n In a survey of nearly 200 senior marketing managers, 71 percent said they<\/span><\/p>\n found the customer satisfaction metric very useful for managing and monitoring their businesses. It is a key indicator of consumers\u2019 intentions to<\/span><\/p>\n buy again and their level of loyalty.<\/span><\/p>\n Here are some reasons why customer satisfaction matters:<\/span><\/p>\n .<\/p>\n \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> It is the best indicator of how likely a customer is to make another purchase in<\/span><\/p>\n the future. Asking customers to rate their satisfaction on a scale of 1 to 10 is a good way<\/span><\/p>\n to find out whether they will become repeat customers or even advocates for the company.<\/span><\/p>\n Any customer who gives you a rating of 7 or higher can be considered satisfied with what you\u2019ve provided, and you can expect<\/span><\/p>\n them to return and make repeat purchases with confidence. Customers who give you a rating of 9 or 10 are<\/span><\/p>\n likely to promote your company and help bring in new customers.<\/span><\/p>\n A rating of 6 or lower is a warning sign that the customer is unhappy and at risk of<\/span><\/p>\n leaving. These customers should be added to a customer watchlist and followed up with so you can<\/span><\/p>\n Identifying the reason for their low satisfaction.<\/span><\/p>\n <\/p>\n .<\/p>\n In a competitive market where companies vie for customers, customer satisfaction is seen as a<\/span><\/p>\n key differentiator. The companies that succeed in this highly competitive environment are those that make customer satisfaction<\/span><\/p>\n a core part of their business strategy.<\/span><\/p>\n Imagine two companies offering exactly the same product. What would make you choose one over the other?<\/span><\/p>\n If someone you trust has previously recommended one of the companies to you, you\u2019re likely<\/span><\/p>\n influence your opinion. So how does this recommendation start in the first place? It\u2019s likely to be<\/span><\/p>\n based on a previous positive customer experience with the company. Companies that deliver great customer experiences<\/span><\/p>\n can create high levels of customer satisfaction, enabling them to gain advocates.<\/span><\/p>\n \u0639\u062f\u064a\u062f\u0648\u0646 \u0644\u0647\u0627.<\/span><\/p>\n Customer satisfaction doesn\u2019t just help you retain your existing customers; it can also be<\/span><\/p>\n a powerful draw for new customers.<\/span><\/p>\n .<\/p>\n 3 Tips for Keeping Employees Satisfied and Happy<\/a><\/p><\/blockquote>\nA key indicator of consumers\u2019 intent to repurchase and their loyalty:<\/span><\/strong><\/span><\/h2>\n
Customer satisfaction and its role in achieving a competitive advantage:<\/span><\/strong><\/span><\/h2>\n