{"id":22261,"date":"2020-08-05T14:14:27","date_gmt":"2020-08-05T11:14:27","guid":{"rendered":"https:\/\/www.ibtdi.com\/?p=22261"},"modified":"2020-08-05T05:29:47","modified_gmt":"2020-08-05T02:29:47","slug":"first-customer-problems-and-ways-to-solve-them","status":"publish","type":"post","link":"https:\/\/www.ibtdi.com\/en\/first-customer-problems-and-ways-to-solve-them\/","title":{"rendered":"First-Customer Challenges and How to Solve Them"},"content":{"rendered":"

\"101<\/p>\n

 <\/p>\n

First-customer problems matter a great deal for several reasons. First, they can signal the kinds of problems that may arise in the near future <\/span><\/p>\n

\u2014and other problems. Second, resolving them properly and effectively creates a positive impression of your company with that customer, perhaps <\/span><\/p>\n

turning them into a free promoter. Finally, they\u2019re a real test of your capabilities.<\/span><\/p>\n

The way you handle problems with your first customer will most likely determine how you deal with all kinds of <\/span><\/p>\n

The challenges you may encounter.<\/span><\/p>\n

But the key question now is: What are the ways to solve your first customer\u2019s problems? That\u2019s exactly what we\u2019ll try to answer <\/span><\/p>\n

in the following presentation:<\/span><\/p>\n

.<\/p>\n

Read also:<\/span>How can you make winning customers a daily priority?<\/a><\/p>\n

.<\/p>\n

Understanding the customer\u2019s perspective<\/span><\/strong><\/span><\/h2>\n

If you truly want to solve a problem\u2014any problem\u2014understand the perspective of those raising the complaints. Step outside yourself and into their shoes. Try to understand them, and <\/span><\/p>\n

Put yourself in their shoes; then you can understand and solve the problem.<\/span><\/p>\n

Of course, you can\u2019t do that unless you listen carefully to what customers say and what they complain about. And remember, your job <\/span><\/p>\n

is to find a solution, not to judge people\u2019s motives. Also, keep in mind that negative thinking, poor treatment, <\/span><\/p>\n

or resentment toward customers won\u2019t solve the problem\u2014it will only make it worse.<\/span><\/p>\n

.<\/p>\n

\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0634\u0643\u0644\u0629<\/span><\/strong><\/span><\/h2>\n

Sometimes customers can\u2019t explain the problem clearly or describe the issue they\u2019re experiencing in a way that makes <\/span><\/p>\n

sense. That\u2019s perfectly normal: they don\u2019t know the company\u2019s internal processes or understand the terminology <\/span><\/p>\n

specialists; they only know that they have expectations for your product or services, and they\u2019re frustrated right now.<\/span><\/p>\n

Your first task, then, is to pinpoint the pain point and get to the root of the issue. To do that, you can ask a few questions <\/span><\/p>\n

to your customers to help you identify where the real problem lies. This is essential\u2014without it, there can be no solution.<\/span><\/p>\n

It\u2019s important to understand that time spent defining the problem will save time when finding a solution, so don\u2019t shy away from <\/span><\/p>\n

investing significant time and effort in defining the problem.<\/span><\/p>\n

.<\/p>\n

\n

Read also:<\/span>Strategies for Retaining Customers and Increasing Their Loyalty<\/a><\/p>\n

.<\/p>\n

\"95%<\/p>\n

\u0625\u064a\u062c\u0627\u062f \u0627\u0644\u062d\u0644<\/span><\/strong><\/span><\/h2>\n

Once you\u2019ve clearly and precisely defined the problem, the next step is to find a solution\u2014and that solution should be <\/span><\/p>\n

\u2026to satisfy the customer and fully resolve their problem. Your job isn\u2019t to throw ineffective solutions at them; it\u2019s to <\/span><\/p>\n

put yourself in their shoes and meet their needs in the way they want.<\/span><\/p>\n

Remember that a disgruntled customer can undermine a company from the ground up and discourage others from doing business with you. That\u2019s why resolving<\/span><\/p>\n

customer issues\u2014including those raised by your very first customer\u2014is essential and unavoidable.<\/span><\/p>\n

.<\/p>\n

Evaluating the feasibility of solutions<\/span><\/strong><\/h2>\n

Now that you\u2019ve provided a solution and even tested it with the customer, take the next step: make sure the solution is appropriate <\/span><\/p>\n

Exactly. That\u2019s not all: you should also make sure the problem has been fully resolved and that the solution prevents it from happening again. Finally, you must <\/span><\/p>\n

and that the customer is completely satisfied\u2014not only with the solution provided, but with the company\u2019s overall service.<\/span><\/p>","protected":false},"excerpt":{"rendered":"

  \u062a\u0646\u0637\u0648\u064a \u0645\u0634\u0643\u0644\u0627\u062a \u0623\u0648\u0644 \u0639\u0645\u064a\u0644 \u0639\u0644\u0649 \u0642\u062f\u0631 \u0643\u0628\u064a\u0631 \u0645\u0646 \u0627\u0644\u0623\u0647\u0645\u064a\u0629\u061b \u0648\u0630\u0644\u0643 \u0644\u0623\u0643\u062b\u0631 \u0645\u0646 \u0633\u0628\u0628\u060c \u0623\u0648\u0644\u0647\u0627 \u0623\u0646\u0647\u0627 \u0645\u0624\u0634\u0631 \u0644\u0645\u0627 \u0642\u062f \u064a\u0623\u062a\u064a \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644 \u0627\u0644\u0642\u0631\u064a\u0628 \u0645\u0646 \u0645\u0634\u0643\u0644\u0627\u062a\u060c \u0648\u062b\u0627\u0646\u064a\u064b\u0627 [\u2026]<\/span><\/p>\n","protected":false},"author":3,"featured_media":22262,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ibtdi_aa_focus_keyword":"","_ibtdi_aa_secondary_keywords":"","_ibtdi_aa_audience":"","_ibtdi_aa_tone":"","_ibtdi_aa_summary":"","_ibtdi_aa_reviewer_name":"","_ibtdi_aa_reviewer_bio":"","_ibtdi_aa_reviewer_url":"","_ibtdi_aa_reviewed_date":"","_ibtdi_aa_service_id":"","_ibtdi_aa_related_ids":"","_ibtdi_aa_human_reviewed":"","_ibtdi_aa_disable":"","_ibtdi_aa_disable_links":"","_ibtdi_aa_sources":"","_ibtdi_aa_update_notes":"","footnotes":""},"categories":[491],"tags":[21764,21765,21766,21767,21768,21769,21770,21771,8393,17265,11887,5072,21772,21773,21763],"class_list":["post-22261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-491","tag-21764","tag-21765","tag-21766","tag-21767","tag----pdf","tag-21769","tag-21770","tag-21771","tag-8393","tag-17265","tag-11887","tag-5072","tag-21772","tag-21773","tag-21763"],"_links":{"self":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/22261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/comments?post=22261"}],"version-history":[{"count":0,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/22261\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media\/22262"}],"wp:attachment":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media?parent=22261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/categories?post=22261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/tags?post=22261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}