{"id":21000,"date":"2020-02-11T18:18:53","date_gmt":"2020-02-11T15:18:53","guid":{"rendered":"https:\/\/www.ibtdi.com\/?p=21000"},"modified":"2020-02-11T02:13:04","modified_gmt":"2020-02-10T23:13:04","slug":"how-do-you-deal-with-the-staff-deficit","status":"publish","type":"post","link":"https:\/\/www.ibtdi.com\/en\/how-do-you-deal-with-the-staff-deficit\/","title":{"rendered":"How to Address Staff Shortages Without Increasing the Budget"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.callcentrehelper.com\/images\/stories\/2008\/08\/people-working-collectively-760.png\" alt=\"\u0646\u062a\u064a\u062c\u0629 \u0628\u062d\u062b \u0627\u0644\u0635\u0648\u0631 \u0639\u0646 \u202astaff number\u202c\u200f\" width=\"658\" height=\"381\" \/><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">The need to hire more people usually comes with increased output and workload. But it\u2019s not that simple: a manager\u2019s request for a bigger budget to bring on<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> A request to bring on someone new is often rejected, leaving them with no choice but to rely on <a href=\"https:\/\/www.ibtdi.com\/en\/the-cheerful-staff\/\">Team<\/a> the existing team and assign them additional tasks. So how do you do that if you\u2019re responsible <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0639\u0646 \u0641\u0631\u064a\u0642 \u063a\u0627\u0631\u0642 \u062d\u062a\u0649 \u0623\u0630\u0646\u064a\u0647 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u061f!\u00a0\u00a0<\/span><\/p>\n<p>.<\/p>\n<blockquote><p>&nbsp;<\/p><\/blockquote>\n<h2 style=\"text-align: center;\"><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\">Knowing exactly what they need<\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">At this stage, the manager\u2019s role is to understand exactly what the team needs. Does the team need additional resources or guidance to work more<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\"> \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629\u061f\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">To answer these questions, the manager needs to understand how their<strong>\u00a0<\/strong>overloaded team spends its time. The easiest way to find out is to ask team members to explain <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0647\u0630\u0647 \u0627\u0644\u0646\u0642\u0627\u0637 \u0627\u0644\u062b\u0644\u0627\u062b\u0629:\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">&#8211; \u0627\u0644\u0646\u0634\u0627\u0637\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u0642\u0648\u0645 \u0628\u0647\u0627 \u0643\u0644 \u0634\u062e\u0635 \u0648\u0627\u0644\u062a\u064a \u0647\u064a \u0645\u0646 \u0623\u0633\u0627\u0633\u064a\u0627\u062a \u0639\u0645\u0644\u0647.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">&#8211; \u0645\u0639\u062f\u0644 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u064a\u0645\u0636\u064a\u0647 \u0623\u0633\u0628\u0648\u0639\u064a\u0627\u064b \u0643\u0644 \u0634\u062e\u0635 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0646\u0634\u0627\u0637\u0627\u062a.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">&#8211; \u0627\u0644\u0646\u0634\u0627\u0637\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0642\u0648\u0645 \u0628\u0647\u0627 \u0648\u0627\u0644\u062a\u064a \u0644\u0627 \u0639\u0644\u0627\u0642\u0629 \u0644\u0647\u0627 \u0628\u0646\u0648\u0639\u064a\u0629 \u0648\u0638\u064a\u0641\u062a\u0647 \u0648\u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u062a\u064a \u0645\u0646 \u0627\u0644\u0645\u0641\u062a\u0631\u0636 \u0623\u0646\u0647\u0627 \u0645\u0631\u062a\u0628\u0637\u0629 \u0628\u0647\u0627.\u00a0<\/span><\/p>\n<p>.<\/p>\n<blockquote><p>&nbsp;<\/p><\/blockquote>\n<h2 style=\"text-align: center;\"><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\">\u0627\u0633\u062a\u0628\u0639\u0627\u062f \u0628\u0639\u0636\u00a0\u0627\u0644\u0645\u0647\u0627\u0645\u00a0<\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0641\u064a \u062d\u0627\u0644 \u0643\u0627<strong>\u0646\u00a0<\/strong>The team has plenty to keep it busy and no time to take on new tasks. The question to ask here is whether the tasks taking up the team's time <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">are still very important to the company. For example, when the company first launched, internal projects were the priority. But as it grew, serving <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">customers became the priority, so the priorities need to be reassessed.<\/span><\/p>\n<p>.<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\">Easing the workload\u00a0<\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Here, you should ask how<strong>\u00a0\u0641\u0631\u064a\u0642\u0643 \u0628\u0627\u0644\u0645\u0647\u0627\u0645\u00a0<\/strong>...differently to reduce them? Departments should consider eliminating low-value tasks <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u2014those that are routine or repetitive\u2014and finding approaches that reduce the significant amount of time they consume.<\/span><\/p>\n<p>.<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\">Improving productivity\u00a0<\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">What can managers and<a href=\"https:\/\/www.ibtdi.com\/en\/10-great-tools-to-improve-team-productivity\/\">Team<\/a> ...do to get tasks done faster? While improving workflows will naturally increase productivity <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">It improves, but real productivity gains come from automating tasks.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">For example, suppose you have a team responsible for introducing customers to a new product. They spend five weeks on this because whenever a customer encounters <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">a problem, they call or email to request a meeting or ask someone to come and help. Most customer issues are the same, and the questions are often repeated. <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Machines can therefore handle this task, or software and machines can be used to organize an important part of the process, so employees aren\u2019t overwhelmed with work that <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u064a\u0633\u062a\u0647\u0644\u0643 \u0648\u0642\u062a\u0647 \u0648\u064a\u0645\u0646\u0639\u0647 \u0645\u0646 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0623\u064a \u0639\u0645\u0644 \u0622\u062e\u0631.\u00a0<\/span><\/p>\n<p>.<\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-size: 28px; font-family: 'comic sans ms', sans-serif; color: #00ccff;\">Sometimes, the problem may lie with an individual or a department\u00a0<\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Within a team, there may be one or two people\u2014or even an entire department\u2014not carrying out their responsibilities, doing them only partially, or doing them poorly. <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">This can leave other teams, with no connection to that part of the work, having to fill the gaps\u2014or finding themselves stuck because someone hasn\u2019t done their job. As a result, <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">\u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0636\u0627\u0626\u0639 \u0633\u064a\u0643\u0648\u0646 \u0643\u0628\u064a\u0631\u0627\u064b.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">Most people believe they\u2019re giving their best, but a manager\u2019s role is to create more time by doing what they need to do. A manager must <\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 20px; font-family: 'comic sans ms', sans-serif;\">be part of employees\u2019 day-to-day work to understand what is taking up time and what isn\u2019t.<\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>&nbsp; \u0627\u0644\u062d\u0627\u062c\u0629 \u0644\u062a\u0648\u0638\u064a\u0641 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0645\u0631\u062a\u0628\u0637\u0629 \u062f\u0627\u0626\u0645\u0627 \u0628\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u0646\u062a\u0627\u062c \u0648\u0627\u0644\u0645\u0647\u0627\u0645\u060c \u0644\u0643\u0646 \u0627\u0644\u0623\u0645\u0631 \u0644\u064a\u0633 \u0628\u0647\u0630\u0647 \u0627\u0644\u0633\u0647\u0648\u0644\u0629\u060c \u062d\u064a\u062b \u0625\u0646 \u0637\u0644\u0628 \u0627\u0644\u0645\u062f\u064a\u0631\u00a0\u0632\u064a\u0627\u062f\u0629\u00a0\u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629 \u0644\u062c\u0644\u0628 \u0639\u0646\u0635\u0631 \u062c\u062f\u064a\u062f \u063a\u0627\u0644\u0628\u0627 \u0645\u0627 \u064a\u0642\u0627\u0628\u0644<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":3,"featured_media":21001,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ibtdi_aa_focus_keyword":"","_ibtdi_aa_secondary_keywords":"","_ibtdi_aa_audience":"","_ibtdi_aa_tone":"","_ibtdi_aa_summary":"","_ibtdi_aa_reviewer_name":"","_ibtdi_aa_reviewer_bio":"","_ibtdi_aa_reviewer_url":"","_ibtdi_aa_reviewed_date":"","_ibtdi_aa_service_id":"","_ibtdi_aa_related_ids":"","_ibtdi_aa_human_reviewed":"","_ibtdi_aa_disable":"","_ibtdi_aa_disable_links":"","_ibtdi_aa_sources":"","_ibtdi_aa_update_notes":"","footnotes":""},"categories":[491],"tags":[20841,2031,828,20840,20842,20843,2055,20844],"class_list":["post-21000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-491","tag-20841","tag-2031","tag-828","tag-20840","tag-20842","tag-20843","tag-2055","tag-20844"],"_links":{"self":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/21000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/comments?post=21000"}],"version-history":[{"count":0,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/21000\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media\/21001"}],"wp:attachment":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media?parent=21000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/categories?post=21000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/tags?post=21000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}