{"id":11866,"date":"2018-01-08T19:45:37","date_gmt":"2018-01-08T16:45:37","guid":{"rendered":"https:\/\/www.ibtdi.com\/?p=11866"},"modified":"2018-01-08T19:45:37","modified_gmt":"2018-01-08T16:45:37","slug":"%d9%85%d8%a7%d9%87%d9%88-%d9%85%d9%81%d9%87%d9%88%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b2%d8%a8%d9%88%d9%86-%d8%9f","status":"publish","type":"post","link":"https:\/\/www.ibtdi.com\/en\/%d9%85%d8%a7%d9%87%d9%88-%d9%85%d9%81%d9%87%d9%88%d9%85-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b2%d8%a8%d9%88%d9%86-%d8%9f\/","title":{"rendered":"What Is Customer Satisfaction?"},"content":{"rendered":"

\"Image<\/a><\/p>\n

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Recently, the term has become increasingly widespread and prominent \u0631\u0636\u0627 \u0627\u0644\u0632\u0628\u0627\u0626\u0646<\/a> \u2014or customer satisfaction\u2014particularly as more and more business organizations operate <\/span><\/p>\n

in the same sector. This is especially true as international and global markets expand and the volume and rate of goods and services output increase, requiring every organization to retain <\/span><\/p>\n

its customer base, as customers are the most important part of the business and the ultimate goal these organizations strive to retain, given that they are the primary reason <\/span><\/p>\n

This ensures these organizations\u2019 continuity, success, and ability to achieve competitive advantages.<\/span><\/p>\n

.<\/p>\n

Winning Customer Satisfaction<\/span><\/h2>\n

The market is crowded with competing parties, each seeking to attract as many customers as possible. Every party aims to make the most of all the resources available to it. <\/span><\/p>\n

\u2026has to gain an edge over others and study all available external and internal factors to win customers in a way that increases sales and achieves <\/span><\/p>\n

profits, thereby achieving financial goals. This is why customer satisfaction emerged as an essential requirement for achieving all these objectives. Given the importance of this <\/span><\/p>\n

The aspect we have chosen to discuss in detail in this article.<\/span><\/p>\n

.<\/p>\n

The Concept of Customer Satisfaction<\/span><\/a><\/h2>\n

Customer satisfaction is one of the most prominent concepts in modern business. It focuses on meeting customers\u2019 needs and requirements, answering all their questions, and ensuring <\/span><\/p>\n

that their requirements are met on time, with the requested features, and under the agreed terms. This helps encourage them to continue doing business with the company and drives further sales, <\/span><\/p>\n

thereby increasing profits. Customer satisfaction refers to the efforts businesses make to earn consumers\u2019 approval by <\/span><\/p>\n

providing tangible products or valuable services that meet the standards suited to their needs and requirements, and prevent competitors from winning them over <\/span><\/p>\n

by offering products at reasonable prices and with suitable quality, and delivering them at the times agreed upon by both parties\u2014the seller <\/span><\/p>\n

and the buyer without any delay. Customer satisfaction is a marketing concept that measures how well products and services meet consumers\u2019 expectations in terms of price, <\/span><\/p>\n

quantity, and delivery and distribution schedules in the market. This is achieved through a range of administrative and marketing processes that ensure what is known as balanced performance, <\/span><\/p>\n

which protects the organization\u2019s profits and satisfies its customers, thereby satisfying all stakeholders.<\/span><\/p>\n

.<\/p>\n

The Relationship Between Employee Satisfaction and Customer Satisfaction <\/span><\/h2>\n

There is a close relationship between customer satisfaction and employees\u2019 job satisfaction. When employees receive all their financial and non-financial entitlements, they become more attached to their jobs <\/span><\/p>\n

and loyal to their work, while also becoming more motivated. This has a positive effect on their professional performance and productivity, both in quantity and quality, and increases customer satisfaction <\/span><\/p>\n

with these outputs.<\/span><\/p>","protected":false},"excerpt":{"rendered":"

  \u064f\u064a\u0644\u0627\u062d\u0638 \u0641\u064a \u0627\u0644\u0622\u0648\u0646\u0629 \u0627\u0644\u0623\u062e\u064a\u0631\u0629 \u0638\u0647\u0648\u0631 \u0648\u0627\u0633\u0639 \u0648\u0645\u0644\u062d\u0648\u0638 \u0644\u0645\u0635\u0637\u0644\u062d \u0631\u0636\u0627 \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0623\u0648 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062e\u0627\u0635\u0629 \u0641\u064a \u0638\u0644 \u062a\u0632\u0627\u062d\u0645 \u0648\u0632\u064a\u0627\u062f\u0629 \u0639\u062f\u062f \u0645\u0646\u0638\u0645\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u064a \u062a\u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u0642\u0637\u0627\u0639 [\u2026]<\/span><\/p>\n","protected":false},"author":3,"featured_media":11962,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ibtdi_aa_focus_keyword":"","_ibtdi_aa_secondary_keywords":"","_ibtdi_aa_audience":"","_ibtdi_aa_tone":"","_ibtdi_aa_summary":"","_ibtdi_aa_reviewer_name":"","_ibtdi_aa_reviewer_bio":"","_ibtdi_aa_reviewer_url":"","_ibtdi_aa_reviewed_date":"","_ibtdi_aa_service_id":"","_ibtdi_aa_related_ids":"","_ibtdi_aa_human_reviewed":"","_ibtdi_aa_disable":"","_ibtdi_aa_disable_links":"","_ibtdi_aa_sources":"","_ibtdi_aa_update_notes":"","footnotes":""},"categories":[491],"tags":[7632,3050,1321,10486,6504,14980,14979],"class_list":["post-11866","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-491","tag-7632","tag-3050","tag-1321","tag-10486","tag-6504","tag-14980","tag-14979"],"_links":{"self":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/11866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/comments?post=11866"}],"version-history":[{"count":0,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/posts\/11866\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media\/11962"}],"wp:attachment":[{"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/media?parent=11866"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/categories?post=11866"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ibtdi.com\/en\/wp-json\/wp\/v2\/tags?post=11866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}