هل تعلم أن الموظفين سعداء هم العامل الأكثر أهمية عند التفكير في improving workplace productivity وخلق عملاء سعداء

and satisfied customers? Not every manager understands this simple truth.

When you see a manager yelling at their employees, picking apart every document, and giving performance reviews that bring up mistakes from eight months ago

You might think that a miserable employee is the best employee.

لكن لا شيء يمكن أن يكون أبعد عن الحقيقة، عندما يكون موظفوك سعداء، تكون الحياة أفضل للجميع – بما

your customers. Here’s how happy employees make your business more productive.

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Happy employees mean happy customers:

No matter how big your product is or how brilliant your idea may be, if no one buys it, your company will fail. A study found

that customer loyalty increased when employees were happy and engaged, according to the website

The Balance Careers.

Think about how you feel when you have to meet someone who is unhappy and doesn’t enjoy their work. That can make the meeting

difficult and unpleasant. If the sales representative or account manager is genuinely cheerful and pleasant, you may find yourself looking forward to

the meeting. When a customer wants to work with your business, they’re more likely to buy your products.

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إقرأ أيضاً:The Customer Hunt

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Happy employees perform at a higher level:

في دراسة أخرى، تم إعطاء “صدمات السعادة” للمشاركين. وعلى الرغم من أن هذا قد يبدو مروعاً، إلا أن

The happiness shocks consisted of ten-minute comedy videos or receiving drinks and snacks.

The study examined whether these approaches made employees happier, then went on to show that these individuals were

“حوالي 12 ٪ إنتاجية أكبر من المجموعة الضابطة” الذين لم يتلقوا أي شيء.

Think about your own life. When you wake up late, spill coffee on your shirt, and have to wander down the street

for 10 minutes looking for a parking spot, you don’t bounce back to work ready to do your best. Your employees

are people, just like you, and being in a bad mood affects their performance. While you can’t control coffee spills,

You can shape the work environment they experience.

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Happy employees mean more money for business owners:

An earlier study examined companies on Fortune’s 100 Best Companies to Work For list from

1998 to 2005 and found that the listed companies saw a 14% increase in their stock prices, compared

with an average of 6% for companies overall.

The huge difference in stock prices suggests that these companies actually perform better. Dr. Noelle Nelson, a clinical

علم النفس الإكلينيكية ومؤلفة كتاب “كسب المزيد من المال عن طريق جعل موظفيك سعداء”: “عندما يشعر

الموظفون أن الشركة تأخذ اهتمامهم إلى القلب، فإن الموظفين سوف يأخذون مصالح الشركة بعين الاعتبار”.

Changes to make your employees happy:

If you’re the CEO, you can do anything the budget allows. But if you’re a direct manager or an HR manager,

you may be bound by your superiors’ decisions. That doesn’t mean you can’t make changes.

So here are five changes you can make to increase employee happiness at work:

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Put a stop to troublemakers:

Don’t be afraid of disruptive personalities. You need to address them immediately if they’re causing problems for your employees. You can

These people could seriously undermine morale in your department.

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Pay employees fairly:

Of course, you can’t change the company’s structure, رواتب but you do have some control over your department’s budget and what you pay

employees, helping ensure fair pay and greater employee satisfaction.

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قدّم ملاحظات – إيجابية وسلبية – بنصيحة بناءة:

Sometimes, managers who want their employees to be happy hesitate to say anything negative, but that doesn’t make employees

happy—it leaves them frustrated. Employees genuinely want to know how they’re doing, as long as you point out

both good and bad performance and offer suggestions for how they can do better. Your employees will welcome feedback

and work to improve. No one likes feeling incompetent in their job.

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Reward good work with promotions:

Some managers care more about their own careers than their employees. You want your employees to grow and shine,

Helping them earn promotions can motivate your current employees, as a reward,

You build a positive reputation for training and developing people.

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Stay polite, professional, and pleasant.:

يبدو هذا أمراً أساسياً، لكن الكثير من المديرين يهملون هذا، حيث جملة “أنا فقط بالتأكيد – إنها شخصيتي”.

Fine, but your employees interpret that as you being a jerk, so address problems and don’t treat any behavior in a

bad way. That’s fine, but make sure your public persona is kind, pleasant, and friendly.

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