{"id":23799,"date":"2021-04-25T17:24:20","date_gmt":"2021-04-25T14:24:20","guid":{"rendered":"https:\/\/www.ibtdi.com\/?p=23799"},"modified":"2021-04-25T17:24:20","modified_gmt":"2021-04-25T14:24:20","slug":"customer-satisfaction-survey-methods-to-outperform-your-competitors","status":"publish","type":"post","link":"https:\/\/www.ibtdi.com\/ar\/customer-satisfaction-survey-methods-to-outperform-your-competitors\/","title":{"rendered":"\u0637\u0631\u0642 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0644\u062a\u0641\u0648\u0642 \u0639\u0644\u064a \u0645\u0646\u0627\u0641\u0633\u064a\u0643"},"content":{"rendered":"

\"\u0646\u0638\u0631\u064a\u0629<\/p>\n

 <\/p>\n

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\u062c\u064a\u062f \u0645\u0639 \u0647\u0630\u0627 \u0627\u0644\u0645\u0648\u0642\u0641.<\/span><\/p>\n

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\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c<\/strong>\u00a0\u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0642\u062f\u0645\u0629\u060c \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0623\u0647\u0645\u064a\u0629\u00a0\u062a\u062d\u0642\u064a\u0642 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644<\/strong>.<\/span><\/p>\n

.<\/p>\n

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\u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629 \u0645\u0646 \u0634\u0631\u0643\u062a\u0643.<\/span><\/p>\n

\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u062c\u0631\u0648\u0646 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621 \u0645\u0646 \u0634\u0631\u0643\u062a\u0643 \u064a\u0628\u062f\u0648 \u0631\u0627\u0626\u0639\u0627\u064b\u060c \u0623\u0644\u064a\u0633 \u0643\u0630\u0644\u0643\u061f \u0628\u0627\u0644\u062a\u0627\u0643\u064a\u062f! \u0644\u0643\u0646 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0643<\/span><\/p>\n

\u0625\u0646\u0634\u0627\u0621 \u062a\u062c\u0631\u0628\u0629 \u0631\u0627\u0626\u0639\u0629 \u0644\u0639\u0645\u0644\u0627\u0626\u0643 \u062a\u0636\u0645\u0646 \u0631\u0636\u0627\u0647\u0645 \u0627\u0644\u062a\u0627\u0645 \u0639\u0646 \u062a\u0641\u0627\u0639\u0644\u0647\u0645 \u0645\u0639 \u0634\u0631\u0643\u062a\u0643\u061f \u0625\u0644\u064a\u0643 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0648\u0627\u0644\u062e\u0637\u0648\u0627\u062a:<\/span><\/p>\n

.<\/p>\n

\u0623\u0647\u0645\u064a\u0629 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/strong><\/span><\/h2>\n

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\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644<\/strong>\u00a0\u0623\u0645\u0631\u0627\u064b \u0645\u0647\u0645\u0627\u064b:<\/span><\/p>\n

.<\/p>\n

1. \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h4>\n

\u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0634\u062a\u0631\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0645\u0646\u0643 \u0645\u0631\u0629 \u0623\u062e\u0631\u0649\u060c \u0625\u062d\u062f\u0649 \u0627\u0644\u0637\u0631\u0642 \u0627\u0644\u0633\u0647\u0644\u0629 \u0644\u0645\u0639\u0631\u0641\u0629 \u0630\u0644\u0643 \u0647\u064a \u0645\u0646 \u062e\u0644\u0627\u0644<\/span><\/p>\n

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\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0642\u064a\u0645\u0648\u0627 9 \u0623\u0648 10 \u0647\u0645 \u0623\u0643\u0628\u0631 \u0645\u0624\u064a\u062f\u064a\u0643 \u0648\u0639\u0645\u0644\u0627\u0626\u0643 \u0627\u0644\u0623\u0643\u062b\u0631 \u0648\u0644\u0627\u0621\u064b\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0645 \u0644\u0644\u062a\u0631\u0648\u064a\u062c \u0644\u0639\u0644\u0627\u0645\u062a\u0643<\/span><\/p>\n

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.<\/p>\n

\u0625\u0642\u0631\u0623 \u0623\u064a\u0636\u0627\u064b:\u0643\u064a\u0641 \u062a\u062d\u0641\u0632 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062e\u0637\u0648\u0627\u062a\u061f<\/a><\/p>\n

.<\/p>\n

2. \u0627\u0644\u062a\u0645\u064a\u0632 \u0623\u0645\u0627\u0645 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646<\/span><\/strong><\/span><\/h3>\n

\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644<\/a> \u0647\u0648 \u0645\u0641\u062a\u0627\u062d \u0635\u0646\u0639 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0643\u0633\u0631\u0647\u0627. \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a \u0627\u0644\u0630\u064a \u064a\u0636\u0645 \u0639\u062f\u062f\u0627\u064b \u0647\u0627\u0626\u0644\u0627\u064b \u0645\u0646<\/span><\/p>\n

\u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\u060c \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u062d\u0648\u0631\u064a\u0627\u064b \u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0639\u0645\u0644\u0627\u0626\u0643\u060c \u0644\u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0628\u0627\u0628:<\/span><\/p>\n

-\u0644\u0646 \u064a\u0633\u0627\u0639\u062f\u0643 \u0623\u064a \u0642\u062f\u0631 \u0645\u0646 \u0627\u0644\u062d\u0645\u0644\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0648\u0627\u0644\u0639\u0631\u0648\u0636 \u0627\u0644\u062a\u0631\u0648\u064a\u062c\u064a\u0629 \u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0639\u0645\u0644\u0627\u0624\u0643 \u0631\u0627\u0636\u064a\u0646.<\/span><\/p>\n

-\u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0645\u0646\u062e\u0641\u0636\u0629 \u0645\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u062a\u0645\u0648\u062a \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644.<\/span><\/p>\n

-\u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u064a \u0644\u0647\u0627 \u062f\u0639\u0627\u0629 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u062a\u062d\u0642\u0642 \u0623\u062f\u0627\u0621\u064b \u0623\u0641\u0636\u0644 \u0645\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0641\u0639\u0644 \u0630\u0644\u0643.<\/span><\/p>\n

-\u0633\u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u062f\u0639\u0627\u0629 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0639\u0646\u062f\u0645\u0627 \u062a\u0631\u0636\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061b \u0644\u0630\u0644\u0643\u060c \u0643\u0645\u0627 \u062a\u0631\u0649\u060c \u0643\u0644 \u0634\u064a\u0621 \u064a\u0628\u062f\u0623 \u0648\u064a\u0646\u062a\u0647\u064a \u0628\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644.<\/span><\/p>\n

.<\/p>\n

<\/h3>\n

3. \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/strong><\/span><\/h3>\n

\u062e\u0644\u0627\u0641\u0627\u064b \u0644\u0644\u0627\u0639\u062a\u0642\u0627\u062f \u0627\u0644\u0634\u0627\u0626\u0639\u060c \u0641\u0625\u0646 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0644\u064a\u0633 \u0647\u0648 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u0631\u0626\u064a\u0633\u064a \u0648\u0631\u0627\u0621 \u062a\u0636\u062e\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0646\u0639\u0645\u060c \u0644\u0642\u062f \u062e\u0645\u0646\u062a \u0630\u0644\u0643 \u0628\u0634\u0643\u0644<\/span><\/p>\n

\u0635\u062d\u064a\u062d\u061b \u0625\u0646\u0647\u0627 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0646\u062d\u0646 \u0646\u0639\u0631\u0641 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0621 \u0636\u062e\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645<\/span><\/p>\n

\u0645\u0646 \u0627\u0631\u062a\u0641\u0627\u0639 \u0627\u0644\u0623\u0633\u0639\u0627\u0631.<\/span><\/p>\n

\u0644\u0630\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u062a\u0627\u0626\u062c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u062f\u062e\u0644\u0627\u062a \u0645\u0646 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0644\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629<\/span><\/p>\n

\u0628\u0643. \u0633\u062a\u0624\u0630\u064a\u0643 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u064a\u0626\u0629 \u0648\u062a\u0643\u0644\u0641\u0643 \u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644. \u0627\u0628\u062d\u062b \u0639\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/p>\n

\u0627\u0644\u0645\u0633\u062a\u0645\u0631\u0629 \u0644\u062a\u062a\u0628\u0639 \u062a\u0642\u062f\u0645\u0643 \u0648\u0634\u0627\u0631\u0643\u0647\u0627 \u0628\u0634\u0643\u0644 \u0631\u0648\u062a\u064a\u0646\u064a \u0645\u0639 \u0645\u0645\u062b\u0644\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0643.<\/span><\/p>\n

.<\/p>\n

\u0625\u0642\u0631\u0623 \u0623\u064a\u0636\u0627\u064b:<\/p>\n

.<\/p>\n

4. \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0643\u0644\u0627\u0645 \u0627\u0644\u0633\u0644\u0628\u064a \u0627\u0644\u0634\u0641\u0648\u064a<\/span><\/strong><\/span><\/h3>\n

\u0648\u0641\u0642\u0627\u064b \u0644\u0623\u0628\u062d\u0627\u062b McKinsey\u060c \u0633\u064a\u062e\u0628\u0631 \u0627\u0644\u0639\u0645\u064a\u0644 \u063a\u064a\u0631 \u0627\u0644\u0633\u0639\u064a\u062f \u0639\u0646 \u062a\u062c\u0631\u0628\u062a\u0647 \u0641\u064a \u0623\u064a \u0645\u0643\u0627\u0646 \u0645\u0627 \u0628\u064a\u0646 9-15 \u0634\u062e\u0635\u0627\u064b. \u0628\u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649<\/span><\/p>\n

\u0639\u062f\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u0642\u062f \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643\u060c \u0641\u0647\u0630\u0627 \u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u062f\u0639\u0627\u064a\u0629 \u0627\u0644\u0633\u0644\u0628\u064a\u0629\u061b \u0633\u064a\u0624\u062b\u0631 \u0647\u0630\u0627 \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631 \u0639\u0644\u0649<\/span><\/p>\n

\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0639\u0645\u0644\u0643 \u0648\u0633\u0645\u0639\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/span><\/p>\n

\u0644\u0630\u0627 \u0643\u0631\u0631 \u062c\u0648\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649\u00a0\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644<\/strong>\u060c \u0641\u0625\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u064a\u0636\u0631\u0627\u0646 \u0628\u0639\u0645\u0644\u0643. \u0633\u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u062f\u0627\u0626\u0645\u0627\u064b \u062a\u0636\u062e\u064a\u0645<\/span><\/p>\n

\u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0644\u0643\u0646\u0643 \u0644\u0627 \u062a\u0631\u064a\u062f \u0623\u0646 \u062a\u0641\u0642\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0643\u0644\u0645\u0627\u062a \u0627\u0644\u0634\u0641\u0647\u064a\u0629 \u0627\u0644\u0633\u064a\u0626\u0629. \u0633\u064a\u0633\u0627\u0639\u062f\u0643 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a <\/span><\/p>\n

CSAT \u0627\u0644\u0645\u0646\u062a\u0638\u0645\u0629 \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u062a\u064a \u0642\u062f \u062a\u0639\u064a\u0642 \u062f\u0631\u062c\u0627\u062a\u0643 \u0641\u064a CSAT.<\/span><\/p>\n

.<\/p>\n

5. \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u0639\u0627\u0644 \u0645\u0646 \u062d\u064a\u062b \u0627\u0644\u062a\u0643\u0644\u0641\u0629<\/span><\/strong><\/span><\/h3>\n

\u062a\u0643\u0644\u0641\u0629 \u0627\u0643\u062a\u0633\u0627\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f \u062a\u0632\u064a\u062f 6-7 \u0645\u0631\u0627\u062a \u0639\u0646 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0639\u0645\u0644\u0627\u0626\u0643 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646\u060c \u0644\u0647\u0630\u0627 \u064a\u0636\u0639 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631 \u0645\u062f\u0649<\/span><\/p>\n

\u0623\u0647\u0645\u064a\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644. \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0625\u0646\u0641\u0627\u0642 \u0645\u0628\u0627\u0644\u063a \u0636\u062e\u0645\u0629 \u0639\u0644\u0649 \u0627\u0643\u062a\u0633\u0627\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f\u060c \u0623\u0646\u0641\u0642 \u062c\u0632\u0621\u064b \u0635\u063a\u064a\u0631\u0627\u064b \u0645\u0646\u0647 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646<\/span><\/p>\n

\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u0644\u062f\u064a\u0643 \u0644\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061b \u0633\u064a\u0642\u0637\u0639 \u0647\u0630\u0627 \u0634\u0648\u0637\u0627\u064b \u0637\u0648\u064a\u0644\u0627\u064b \u0641\u064a \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0648\u0632\u064a\u0627\u062f\u0629<\/span><\/p>\n

\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0639\u0645\u0644\u0643.<\/span><\/p>\n

\"4<\/p>\n

.<\/p>\n

\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c<\/span><\/strong><\/span><\/h2>\n

\u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0637\u0631\u0642 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\u060c \u0639\u0646 \u0637\u0631\u064a\u0642\u00a0<\/span><\/p>\n

\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c<\/strong>:<\/span><\/p>\n

.<\/p>\n

\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u00a0NPS<\/span><\/strong><\/span><\/h3>\n

\u062a\u0633\u0627\u0639\u062f \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a Net Promoter Score \u0639\u0644\u0649 \u062a\u062d\u0644\u064a\u0644 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0633\u062a\u062e\u062f\u0645 \u0628\u0634\u0643\u0644 \u0645\u062a\u0643\u0631\u0631 \u0641\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a<\/span><\/p>\n

CSAT. \u062a\u0648\u0636\u062d \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062f\u0631\u062c\u0629 NPS \u062c\u064a\u062f\u0629\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u062e\u062f\u0627\u0645<\/span><\/p>\n

\u062e\u064a\u0627\u0631\u0627\u062a \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u062f\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c.<\/span><\/p>\n

.<\/p>\n

\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0639\u062a\u0631\u0627\u0636 \u0627\u0644\u0648\u064a\u0628<\/span><\/strong><\/span><\/p>\n

\u062a\u0633\u0645\u062d \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0639\u062a\u0631\u0627\u0636 \u0627\u0644\u0648\u064a\u0628 \u0644\u0639\u062f\u062f \u0645\u0639\u064a\u0646 \u0645\u0646 \u0627\u0644\u0632\u0648\u0627\u0631 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0628\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631<\/span><\/p>\n

\u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u064a\u062a\u0645 \u0639\u0631\u0636 \u0631\u0633\u0627\u0644\u0629 \u0644\u0632\u0648\u0627\u0631 \u0645\u0648\u0642\u0639\u0643 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628 \u062d\u0648\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u064a\u062d\u0635\u0644\u0648\u0646 \u0639\u0644\u0649 \u062e\u064a\u0627\u0631 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a<\/span><\/p>\n

\u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646. \u062a\u0641\u0636\u0644\u0647\u0627 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0623\u0646\u0647\u0627 \u063a\u064a\u0631 \u062a\u062f\u062e\u0644\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0639\u062f\u0645 \u0641\u0642\u062f \u0632\u0648\u0627\u0631 \u0645\u0648\u0642\u0639\u0643 \u0639\u0644\u0649 \u0627\u0644\u0648\u064a\u0628.<\/span><\/p>\n

.<\/p>\n

\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/strong><\/span><\/h3>\n

\u062a\u0633\u0627\u0639\u062f \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062a\u062d\u0644\u064a\u0644 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u0639\u062f\u0627\u0621 \u0628\u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u062a\u0645<\/span><\/p>\n

\u062a\u0634\u063a\u064a\u0644\u0647\u0627 \u0639\u0627\u062f\u0629\u064b \u0628\u0639\u062f \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0645\u0645\u062b\u0644\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0637\u0644\u0639 \u0644\u0644\u062a\u062d\u0642\u0642 \u0645\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0631\u0627\u0636\u064a\u0646 \u0639\u0646<\/span><\/p>\n

\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0648\u062d\u0644 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a\u0647\u0645.<\/span><\/p>\n

.<\/p>\n

\u0625\u0642\u0631\u0623 \u0623\u064a\u0636\u0627\u064b:5 \u0623\u0645\u0648\u0631 \u0639\u0646 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a><\/p>\n

.<\/p>\n

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<\/div>\n

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.<\/p>\n

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.<\/p>\n

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.<\/p>\n

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.<\/p>\n

1. \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/strong><\/span><\/h3>\n

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\u0645\u0631\u0648\u0627 \u0628\u0647\u0627.<\/span><\/p>\n

.<\/p>\n

2. \u0631\u0643\u0627\u0626\u0632 \u0627\u0644\u062f\u0639\u0645<\/span><\/strong><\/span><\/h3>\n

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.<\/p>\n

3. \u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a<\/span><\/strong><\/span><\/h3>\n
<\/div>\n

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\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\u060c \u0648\u064a\u062a\u0641\u0627\u0639\u0644\u0648\u0646 \u0645\u0639\u0647\u0627\u060c \u0648\u064a\u0634\u062a\u0631\u0648\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0645\u0631\u0629\u060c \u0648\u064a\u0642\u062f\u0645\u0648\u0646 \u062a\u0648\u0635\u064a\u0627\u062a \u0625\u0644\u0649<\/span><\/p>\n

\u0632\u0645\u0644\u0627\u0626\u0647\u0645 \u0648\u0623\u0635\u062f\u0642\u0627\u0626\u0647\u0645 \u0648\u0639\u0627\u0626\u0644\u0627\u062a\u0647\u0645.<\/span><\/p>\n

\u064a\u0646\u0635\u062d \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0644\u0645\u0644\u0627\u062d\u0638\u0629 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0624\u062b\u0631 \u0633\u0644\u0628\u0627\u064b \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649<\/span><\/p>\n

\u062a\u062d\u0633\u064a\u0646\u061b \u0633\u064a\u0633\u0627\u0639\u062f \u0647\u0630\u0627 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0636\u0637\u0631\u0627\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/p>\n

.<\/p>\n

\u0625\u0642\u0631\u0623 \u0623\u064a\u0636\u0627\u064b:\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0645\u0624\u062b\u0631\u064a\u0646 \u0628\u064a\u0646 \u0627\u0644\u0646\u062c\u0627\u062d \u0648\u0627\u0644\u0641\u0634\u0644<\/a><\/p>\n

.<\/p>\n

4. \u062a\u0639\u0632\u064a\u0632 \u0633\u0645\u0639\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0634\u0639\u0628\u064a\u062a\u0647\u0627<\/span><\/strong><\/span><\/h3>\n

\u064a\u0624\u062b\u0631 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0633\u0645\u0639\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0634\u0639\u0628\u064a\u062a\u0647\u0627\u060c \u0634\u0627\u0647\u062f \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0643\u062a\u0634\u0641 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646<\/span><\/p>\n

\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0648\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627\u0647\u0627. \u0647\u0644 \u0647\u064a \u062d\u0633\u0627\u0628\u0627\u062a \u0623\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621\u061f \u0644\u0627 \u062a\u062e\u0641 \u0645\u0646 \u0633\u0624\u0627\u0644 \u0639\u0645\u0644\u0627\u0626\u0643\u061b \u0633\u0648\u0641 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a<\/span><\/p>\n

\u0627\u0644\u0635\u0627\u062f\u0642\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0648\u0641\u0642\u0627\u064b \u0644\u0630\u0644\u0643. \u062e\u0635\u0635\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0634\u0647\u064a\u0631\u0629 \u0641\u0631\u0642\u0627\u064b \u0648\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646<\/span><\/p>\n

\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0645\u0645\u0627 \u0633\u0627\u0639\u062f\u0647\u0645 \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0623\u0631\u0642\u0627\u0645 \u0645\u0628\u064a\u0639\u0627\u062a \u0639\u0627\u0644\u064a\u0629.<\/span><\/p>\n

.<\/p>\n

5. \u062a\u0642\u0644\u064a\u0644 \u0646\u0641\u0642\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642<\/span><\/strong><\/span><\/h3>\n

\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u0648\u0646 \u0647\u0645 \u0623\u0643\u0628\u0631 \u0627\u0644\u0645\u062f\u0627\u0641\u0639\u064a\u0646 \u0639\u0646\u0643\u060c \u062a\u0636\u0641\u064a \u0643\u0644\u0645\u0627\u062a\u0647\u0645 \u0627\u0644\u0634\u0641\u0648\u064a\u0629 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0645\u0635\u062f\u0627\u0642\u064a\u0629 \u0648\u0634\u0647\u0631\u0629 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<\/span><\/p>\n

\u0648\u062a\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u0643\u062a\u0633\u0627\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f. \u0647\u0630\u0627 \u064a\u0648\u0641\u0631 \u0644\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0645\u0627\u0644 \u0627\u0644\u0630\u064a \u0642\u062f \u064a\u0646\u0641\u0642\u0648\u0646\u0647 \u0639\u0644\u0649 \u0627\u0644\u062d\u0645\u0644\u0627\u062a<\/span><\/p>\n

\u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0648\u0627\u0644\u062a\u0631\u0648\u064a\u062c\u064a\u0629 \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f.<\/span><\/p>\n

\u0625\u0642\u0631\u0623 \u0623\u064a\u0636\u0627\u064b:5 \u062e\u0637\u0648\u0627\u062a \u0644\u0646\u062c\u0627\u062d \u0627\u0644\u062d\u0645\u0644\u0627\u062a \u0627\u0644\u0625\u0639\u0644\u0627\u0646\u064a\u0629<\/a><\/p>\n

\u0625\u0642\u0631\u0623 \u0623\u064a\u0636\u0627\u064b:\u0625\u062f\u0627\u0631\u0629 \u0636\u063a\u0637 \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u062a\u063a\u0644\u0628 \u0639\u0644\u064a\u0647<\/a><\/p>\n

\u0625\u0642\u0631\u0623 \u0623\u064a\u0636\u0627\u064b:\u0645\u0634\u0643\u0644\u0627\u062a \u0623\u0648\u0644 \u0639\u0645\u064a\u0644 \u0648\u0637\u0631\u0642 \u062d\u0644\u0647\u0627<\/a><\/p>\n

\u0625\u0642\u0631\u0623 \u0623\u064a\u0636\u0627\u064b:\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0623\u0645\u062b\u0644 \u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0639\u0646\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629 \u0642\u0628\u0644 \u0627\u0644\u0628\u064a\u0639<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

  \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u064a\u0644.. \u0647\u0648 \u0627\u0644\u0633\u0644\u0627\u062d \u0627\u0644\u0633\u0631\u064a \u0644\u0644\u062a\u0645\u064a\u0632 \u0623\u0645\u0627\u0645 \u0645\u0646\u0627\u0641\u0633\u064a\u0643 \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u0625\u0630\u0627 \u0645\u0627 \u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0628\u0637\u0631\u064a\u0642\u0629 \u0635\u062d\u064a\u062d\u0629 \u0648\u062c\u064a\u062f\u0629\u060c \u0641\u0646\u062d\u0646 \u0646\u0639\u0644\u0645 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u0631\u0627\u0636\u0650 \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 [\u2026]<\/span><\/p>\n","protected":false},"author":3,"featured_media":23823,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_ibtdi_aa_focus_keyword":"","_ibtdi_aa_secondary_keywords":"","_ibtdi_aa_audience":"","_ibtdi_aa_tone":"","_ibtdi_aa_summary":"","_ibtdi_aa_reviewer_name":"","_ibtdi_aa_reviewer_bio":"","_ibtdi_aa_reviewer_url":"","_ibtdi_aa_reviewed_date":"","_ibtdi_aa_service_id":"","_ibtdi_aa_related_ids":"","_ibtdi_aa_human_reviewed":"","_ibtdi_aa_disable":"","_ibtdi_aa_disable_links":"","_ibtdi_aa_sources":"","_ibtdi_aa_update_notes":"","footnotes":""},"categories":[491],"tags":[23381,14939,23383,23382,23380,23379],"class_list":["post-23799","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-491","tag-23381","tag-14939","tag-23383","tag-23382","tag-23380","tag-23379"],"_links":{"self":[{"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/posts\/23799","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/comments?post=23799"}],"version-history":[{"count":0,"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/posts\/23799\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/media\/23823"}],"wp:attachment":[{"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/media?parent=23799"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/categories?post=23799"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ibtdi.com\/ar\/wp-json\/wp\/v2\/tags?post=23799"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}